PLEASE ADD BILLING DATE CHANGES, AND MEMBERSHIP PAUSING
Being able to pause/freeze a client's membership and change a billing date is one of the most fundamental features a CRM software should have! Not having these basic features as a single action is really making me want to switch software from Trainerize.
Robbie Gleeson
shared this idea
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Michael Cafiero commented
Very frustrating that we don't have this already. Been waiting for over a year. May switch back to square.
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Will Trengove commented
100%! This is causing a big loss in revenue for my business due to the admin side taking a lot more time compared to Mindbody where you simply set the dates and it restarts automatically.
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Jessenia Vazquez commented
100% agree this is critical!!!! because its such a hassel to constantly remind them to add there carb info backn
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Tynisha Johnson commented
Completely agree! I think I posted this same idea a year or so ago. This feature is a must. It’s too much of a hassle to cancel and resell for clients who need to have a brief pause in their training. Please add this ASAP
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Jayne commented
I agree, this is mission critical. I've starting hosting my payments outside of Trainerize purely because of this, and linking in with Zapier.
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Anonymous commented
Please add this option as pausing client products for when they're on holiday or for whatever other reason is a must for everyone
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Michael Cafiero commented
Pausing and resuming is an absolute must for when clients fall behind on session use. Such a head ache for both coach and client to have to manually cancel a program/package and then resell it just to shift to a new billing date so they can catch up on banked/missed sessions due to vacation, work travel or illness.
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Martina Corradi commented
Very important!! There's a high chance that we could lose clients if we charge them the wrong amount or overcharge them because we cannot put the subscription on hold.
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Nicole West commented
Agree!! I cannot believe this is not a feature. This is causing so much headache and extra work.
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Mounir Mehhat
commented
Agree with this. Tried extending a few online clients memberships but have to go through a discount code process for them. Not difficult but also not ideal for streamlining the process.
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Scott Ho commented
Super important! For recurring payments, I need to have flexibility in pausing and resuming their program.
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Seamus Keane commented
This is a critical function that is really need asap. Trainerize is a really good platform to use but this is a huge oversight and one that's needed so much