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Coach / Trainer - Trainerize

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

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This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

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The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

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145 results found

  1. Flexibility to create invoices for clients

    I would like more flexibility to create invoices for clients. Currently, I use another platform to create invoices for some of my clients. Trainerize only gives the option to bill a client monthly for a main program. I have some client that do split payments and some clients that do package sessions that are not monthly payments. The other plat form that I use, gives me the flexibility to create invoices that will allow my client to make their payments. I would for that flexibility within Trainerize also.

    5 votes

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    0 comments  ·  Payments  ·  Admin →
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  2. Have an Option to Include Practitioner and/or Billing Number on Invoices

    Have an option to include details like practitioner/billing number on invoices.

    For practitioners/therapists like physios, RMTs, kinesiologists, etc, the ability to include practitioner and/or billing numbers on invoices is important so that the client can submit the invoice for insurance claims.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  3. Recurring payments come out on the 1st of the month

    Have the option for all recurring payments to come out on the 1st of each month. Currentl, there is the option for payments to come out on a fixed date, one time or recurring from the date of payment. For the purpose of monthly tracking, it would be handy to have the option for recurring payments to come out on a particular date of every month.

    1 vote

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  4. allow clients to leave a tip for their trainer

    Add a tip option to payments at checkout. There is a discount code box but it would be nice if there were also an area where clients can leave their trainer a tip.

    3 votes

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  5. Ability to offer multiple levels of memberships that clients can upgrade and downgrade in app.

    Ability to offer like multiple tiers of memberships.
    - a basic membership (where users cannot message but can view their training)
    - a silver membership (where users can message)
    - a gold membership (with nutrition coaching and video calls)

    If a client wants to go from basic to silver, they can upgrade themselves in the app.

    4 votes

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  6. Program pay at time of purchase, start program on specific day of the week

    It would be nice if the client would be charged the day they click purchase and not on the program start day. eg - if they purchase Wed but program starts on a Monday it messes up the program's days of the week. And have the option to add-on pre-programmed workouts that automatically load to their training program until the main program starts 'next ***'.

    3 votes

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  7. Rearrange client payment days

    Have the option to change the date of the direct debit for a client

    2 votes

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  8. Ability for clients to use Google Pay

    Instead of having clients type in their credit card, allow them to use Google Pay.

    3 votes

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  9. Flexible core/add on product pricing and term lengths

    Having the ability to create one package type and be able to sell that same package with a different duration and/or invoice amount.

    Right now I am currently having to create new products each time because either the next client we sell has a different duration than the previous client OR they put more cash down up front to have a lower monthly payment. Instead of being able to sell one (Hybrid package) and set terms and pricing accordingly, I am having to create new products, price points and terms. Very hectic

    1 vote

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  10. Sessions Payroll

    The ability to pull a report of how may sessions (including type of session) each trainer conducts for the pay period for payroll purposes.

    5 votes

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  11. 5 votes

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    2 comments  ·  Payments  ·  Admin →
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  12. Make trainerize pay accesible in my area (Philippines)

    I want to use the cool feature of selling products through the app. Please make it happen.😔

    1 vote

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  13. Later payment withdrawal date

    Have clients sign-up and have payment come out at a later date that suites clients needs.

    2 votes

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  14. Download revenue chart

    It would be great if we could download the revenue chart!

    1 vote

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  15. Ability to recharge a failed/decline payment after credit card was updated

    Sometimes a person's card was lost or stolen and cannot upload new info in time and the system will not allow us manually to charge a declined card after they have uploaded a new card.

    1 vote

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  16. 6 votes

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  17. Ability for clients to pay subscriptions via ACH

    I want to pay my subscription via my bank account directly by entering bank information.

    9 votes

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  18. Allow clients to update payment info/cancel WITHIN the mobile app

    Even though they can cancel/update payment info through the website version of the app, no one understands this and it is confusing. Especially for custom branded apps.

    I currently have to either step them through the process of logging into the web version and finding where to cancel or update info, or (most often) just do it myself.

    There is also no direct link to the web version when they click on the "Payment Information" and "My Purchases" under the MORE screen. It simply says "Please sign in through the web app to manage your payment information".

    Even if canceling…

    7 votes

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  19. Add one off purchases on top of weekly recurring charges

    If someone is on a regular recurring weekly payment but they want to add another product, currently I have to cancel that product, process the single payment and then have them reaccept the weekly product.

    1 vote

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  20. Multiple invoicing

    I have clients in recurring invoices that then want to buy extras that would require a separate one time invoice. It would be nice being able to send additional invoices as needed even if someone is already on a recurring invoices set up.

    1 vote

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