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Coach / Trainer - ABC Trainerize

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!
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192 results found

  1. Clients self pause subscription

    If a client goes on vacation, they should be able to self-pause their subscription without having to contact us to do it.

    12 votes

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    1 comment  ·  Payments  ·  Admin →
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  2. 6 votes

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    0 comments  ·  Payments  ·  Admin →
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  3. Rearrange client payment days

    Have the option to change the date of the direct debit for a client

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. Recurring payments come out on the 1st of the month

    Have the option for all recurring payments to come out on the 1st of each month. Currentl, there is the option for payments to come out on a fixed date, one time or recurring from the date of payment. For the purpose of monthly tracking, it would be handy to have the option for recurring payments to come out on a particular date of every month.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  5. Later payment withdrawal date

    Have clients sign-up and have payment come out at a later date that suites clients needs.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  6. Ability to recharge a failed/decline payment after credit card was updated

    Sometimes a person's card was lost or stolen and cannot upload new info in time and the system will not allow us manually to charge a declined card after they have uploaded a new card.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  7. Automatic tax calculation for online businesses

    I am a trainer that sells my services online, where my clients can come from anywhere. I need to set my location, and have the app to be able to detect the buyer's city/state/country and apply the correct taxes for my business.

    32 votes

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    7 comments  ·  Payments  ·  Admin →
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  8. Accept cryptocurrency as a form of payment.

    Maybe this is too ambitious, but...Adding cryptocurrency as an option to pay for workout programs would set Trainerize apart from competitors. It would help demonstrate a commitment to innovation and staying current with changing technology and could also attract more high-paying clients. This can be incorporated in a few ways such as connecting to an exchange called Coinbase Commerce.

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  9. failed payment retry interval

    Currently, the system tries failed payments after 3 days and then after an additional 5 days.
    This is total of 8 days without payment. Way too long regardless of the product.

    For a program/product that is being charged weekly that puts it already on a second invoice failing.
    Needs to at least change it to three tries one day after the other. The best is to let us define the time for each retry, and enable manual charge (i.e. you talk to the customer and they update their credit card info, and then you charge them the due invoice).

    17 votes

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    7 comments  ·  Payments  ·  Admin →
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  10. Flexible core/add on product pricing and term lengths

    Having the ability to create one package type and be able to sell that same package with a different duration and/or invoice amount.

    Right now I am currently having to create new products each time because either the next client we sell has a different duration than the previous client OR they put more cash down up front to have a lower monthly payment. Instead of being able to sell one (Hybrid package) and set terms and pricing accordingly, I am having to create new products, price points and terms. Very hectic

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  11. Ability to add custom tax rates to our packages

    I think it would be a huge benefit to have the ability to add custom tax rates to Trainerize Pay. For example, here in Ontario, I would add a tax rate of 13% for our HST. This would then allow me to market programs for $99 plus tax, instead of $111.87.

    56 votes

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    15 comments  ·  Payments  ·  Admin →
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    planned  ·  Viktor Djurasic responded

    Hi everyone,

    Thanks for your great suggestion! We've added this to our work queue. We'll post further updates here as our teams pick it up to work on it.

    Please come back to ideas.trainerize.com to add your vote to other ideas.

    Thanks!

  12. Add ability to bill in Vietnam

    Please adding Vietnam to Payment Gateway. It is a huge market in Vietnam. 95 millions people and and 40,000 personal trainers. also about 3000 gym centers. I myself have 9 gym centers. Extremely needed the Payment Gateway

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  13. Ability to bundle an add-on with a core subscription

    I want to bundle a core training product with a nutrition coaching add-on and have the client check-out in one-click

    25 votes

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    4 comments  ·  Payments  ·  Admin →
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  14. Allowing for card swiper to be paired to computer/mobile to take credit info (i.e. in gym for membership)

    Some of my older clients are technologically challenged. It would be great to be able to do a POS sale and take their CC info in gym

    9 votes

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    2 comments  ·  Payments  ·  Admin →
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  15. Make trainerize pay accesible in my area (Philippines)

    I want to use the cool feature of selling products through the app. Please make it happen.😔

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  16. Download revenue chart

    It would be great if we could download the revenue chart!

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  17. Trainerize Pay - Payment Reminders

    Active clients get subscribed to a product and it sends them an email to enter their card information but they don't get reminders automatically if they don't do it right away.

    31 votes

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    0 comments  ·  Payments  ·  Admin →
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  18. Reminder and Request message that asks the client to approve a payment before it goes through

    My clients get frustrated because with automatic payments there's no notification that they're about to be billed and I'm not notified either. I have to keep a separate calendar on Google to make sure I'm aware of payments going through. Notifications on both sides (admin and client) and a request to confirm with the client that they want to authorize the transaction a few days before billing would be incredible.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  19. Combine one-time payments with monthly payments in trainerize pay

    Would like to be able to start a product out with a one-time payment then convert into monthly payments.

    For example, I have a year long training product but I want the ability to have a one-time initial payment for the first 3 months of training, then following that payments go monthly.

    The program requires a 3 month commitment at a slightly discounted rate first, so having the ability to pay upfront first would be ideal rather than discounted the first three months.

    27 votes

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    4 comments  ·  Payments  ·  Admin →
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  20. 48 votes

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    9 comments  ·  Payments  ·  Admin →
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