It’s a bit hard to get your excitement or instructions across when sending written messages so I think voice messaging would be a great addition. I’ve had clients reach out to me this way on IG and the response is much more fluid.

Left/right speech bubble format to maximize space in the chat window.

Online status, showing a small green dot or "online" badge when the client/coach is currently online.

Automatically send a message to a client who doesn't log in a workout for that day. That could be an in app message or as an email.

Some form of 'description' section on the group chat feature or the ability to pin certain information like links or messages to the top of group chats for easy access by all group members

Want to be able to send multiple photos at one time.

Would be very helpful if there was search inside each conversation in messages

Rather than paste a full url into an auto-message, have the ability to add a hyperlink to specific text.

comment on individual exercises, that I'd be able to then see week-to-week, rather than having to scroll back to an old workout and then open

For example, once a client reaches a certain day, the calendar sends the client an auto-message with a question. Depending on their answer (yes
or no) It triggers a customized auto-response, whether its another message or the ability to send a product for sale automatically

Would love the option to have an automated message sent from me if a client sends a message outside of normal business hours. Would also be great if we could set business hours for when we get notifications. Boundary setting is important!

For example, i have set a check in message for 52 weeks of the year and i cannot remove it. I have to go through and delete them individually. Aint no body got time for that

Increase video length from 1 minute to 5 - 10 minutes to support weekly client video check-ins. More coaches are moving from form based check-ins to video check-ins, clients have to send me multiple 1 minute videos to get all their points across currently and it would be good to be able to send it all in one video.

As the owner of a fitness business, I would like to spot-audit messages from my trainers to ensure communication quality/

Add a search bar to the "New Messenger" layout, like it is on the old messenger

It'd be awesome to be able to do video messages from desktop, so I don't have to go back and forth on mobile a ton, and since it would upload a lot faster than on mobile.

There are certain scenarios where I want to schedule the same message to multiple clients. I know it can be done as an immediate message but would be helpful to be able to schedule these in advance.

I would like to send mass text messages to clients who are not engaging in their program. People who are not engaging in the program are obviously not on the app. i need to be able to send them a text message, encouraging them to re-engage. Otherwise I will never reach them. It is inevitable that 100% of people will fall along the way. Whey they are in a bad place, they are not using their app - but you can reach them immediately and anywhere with a text. Give it some consideration.