It’s a bit hard to get your excitement or instructions across when sending written messages so I think voice messaging would be a great addition. I’ve had clients reach out to me this way on IG and the response is much more fluid.

Be able to upload word documents in the welcome email as an attachment

I then schedule that message and select repeat every day at 8 am for the next 12 weeks.
15 mins later I realize I’ve spelled something wrong or it’s at the wrong time or date.
Now I have to edit / delete each message one by one. The original “parent” message has no ability to interact with the “Child” messages.
The best example of this is scheduling an appointment on a calendar that has other “reoccurrences” when you up date the parent the child reoccurrences have the option of being updated as well

Listen, we need the UNREAD MESSAGES to stay at the top. Trying to go through 800 clients of messages to find that one message is so nerve wrecking. Especially when I seen a group message and that all get pushed down. If it is unread keep it at the top PLEASE

Upload custom group emojis

the auto messages are great but it would be much better if we could turn them on/off for individual clients instead of all or nothing

To have the ability to pin important messages within a client conversation so the message is always there and can act as a reminder for both the coach and the client.

Upon completing a workout, prompting the client/user to take a post-workout selfie that would post inside the group they're involved in would be awesome.

When selecting Accessibility Trainerize should format it’s messaging feature and program sections to increase font size for those with visual disabilities.

If we have to go back and look for something specific, it takes a pretty long time to scroll back. We have a lot of clients who have been with us for well over a year..and more. Searching the history of messages can take a really long time.

Have a similar feature to Facebook where you can access your messages on any page. It's a hassle switching back and forth to messages amongst doing other things. Having chat boxes in the bottom right would be so convenient.

Accidentally setup an auto message with the wrong link. I set it for every week for the next 52 weeks as it's a Check In Reminder. Ended up having to delete 52 individual messages. Should be an option to 'Delete ALL automated messages' in a single click. Super inefficient!

I have different packages available some people get one on one coaching at some people opt for a self paced workout guide. I would like to be able to turn on my messages to some people who chose to do self paced because some don’t make sense when they are doing the workouts on there own time and speed.

Video messages are not quite long enough but more importantly they take forever to upload which takes up so much of our time. It would be great to have an improved form of video messaging. (Marco polo style would be great as it is quick and easy to use)

I wish the system didn’t send automatic messages...it’s a bit overbearing and awkward.

Currently, to edit an auto message you need to copy the current one, delete it, paste, then edit. It would be great to edit directly.

As the owner of a fitness business, I would like to spot-audit messages from my trainers to ensure communication quality/

It would be very helpful to view the chats in staggered bubbles (like imessage) rather than paragraph banners.
it would also be helpful to have the ability to respond to a particular message in a thread like WhatsApp and the new iMessage feature.