Please adding Vietnam to Payment Gateway. It is a huge market in Vietnam. 95 millions people and and 40,000 personal trainers. also about 3000 gym centers. I myself have 9 gym centers. Extremely needed the Payment Gateway

Maybe this is too ambitious, but...Adding cryptocurrency as an option to pay for workout programs would set Trainerize apart from competitors. It would help demonstrate a commitment to innovation and staying current with changing technology and could also attract more high-paying clients. This can be incorporated in a few ways such as connecting to an exchange called Coinbase Commerce.

The default message for failed payments is both impersonal and harshly worded. Providing access to customise the message would allow for better communication to clients who have had a failed payment.

Some of my older clients are technologically challenged. It would be great to be able to do a POS sale and take their CC info in gym

I would love if the product "add-ons" had automations just like the core products. Would that be possible

On the app Mind Body the professional usually has a waiver and/or agreement that the client can review and sign with their finger.
This is better than having them view the document, print off, sign, scan and email back. Plus an electronic version on the app through your system seems much more safe.
I would love to know that my clients can access it first before beginning any exercise programs.
Maybe an electronic version of the Par-Q would also help with boxes for them to check. All of these additions would help the trainers using this product feel more safe.

I want to use the cool feature of selling products through the app. Please make it happen.😔

Sometimes a person's card was lost or stolen and cannot upload new info in time and the system will not allow us manually to charge a declined card after they have uploaded a new card.

My clients get frustrated because with automatic payments there's no notification that they're about to be billed and I'm not notified either. I have to keep a separate calendar on Google to make sure I'm aware of payments going through. Notifications on both sides (admin and client) and a request to confirm with the client that they want to authorize the transaction a few days before billing would be incredible.

I think it would be a huge benefit to have the ability to add custom tax rates to Trainerize Pay. For example, here in Ontario, I would add a tax rate of 13% for our HST. This would then allow me to market programs for $99 plus tax, instead of $111.87.

Currently, the system tries failed payments after 3 days and then after an additional 5 days.
This is total of 8 days without payment. Way too long regardless of the product.

For a program/product that is being charged weekly that puts it already on a second invoice failing.
Needs to at least change it to three tries one day after the other. The best is to let us define the time for each retry, and enable manual charge (i.e. you talk to the customer and they update their credit card info, and then you charge them the due invoice).

Active clients get subscribed to a product and it sends them an email to enter their card information but they don't get reminders automatically if they don't do it right away.

If someone is on a regular recurring weekly payment but they want to add another product, currently I have to cancel that product, process the single payment and then have them reaccept the weekly product.

I would like to collect the phone numbers of my clients so I connect with them. Make this a required step.

I have clients in recurring invoices that then want to buy extras that would require a separate one time invoice. It would be nice being able to send additional invoices as needed even if someone is already on a recurring invoices set up.

I want to bundle a core training product with a nutrition coaching add-on and have the client check-out in one-click

Currently, there isn't a way to manually sell to a new customer, so you can't set the start date of that product after a new customer purchased using a checkout link (I,e, ALL new customers). You can't change the start day of an already sold product. Needs to be able to change the start day, or, if at last there will be a way to sell a product manually without sending a checkout link, to set the start date when you sell the product. (this was marked resolved missing the whole point).