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Staff / Trainer - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

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11 results found

  1. Employees need to see full gym schedule

    Employee view does not show full gym schedule. We need this to recommend additional classes to members.

    13 votes

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    planned  ·  0 comments  ·  Class booking  ·  Admin →
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  2. Manual Check into Class - Time limit

    Need to Limit Time to say 2 hours prior to class that a member can manually check into a class. Currently they can book a class and check into the class as soon as they are booked. Even if it is a Week in advance.
    Causing major issues with booking. Clients not showing up to classes but are marked as attended. issues for members that want to take the class and issues for payroll. As classes are showing full but only a fraction of the members are showing up.

    10 votes

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    started  ·  0 comments  ·  Class booking  ·  Admin →
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  3. Class Frequency

    Indicate the number of times the client has attended the class. This would allow the fitness instructor to easily identify first time guests as well as acknowledge regulars.

    4 votes

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  4. Hide classes when the time for the event has passed

    The app used to hide classes the moment that class start time hit. In this new rendition, people will see any prior class that hasn't been closed out, which again, might cause some confusion for the members.

    4 votes

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    started  ·  0 comments  ·  Class booking  ·  Admin →
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  5. 3 votes

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  6. Family Memberships - Ability to switch between family members in app

    Most family plans include minors who do not have an email address or are too young to be using a mobile device.

    Please implement the feature for family plans to display their different barcodes/users when the primary member does not want or has other unique email addresses for the family members.

    3 votes

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  7. Ability for Trainers to Verify and Complete events through app

    Allow trainers to verify events through the app so they get marked auto-completed in DT. Currently, members can manually check-in and verify to events through the app but not trainers.

    3 votes

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  8. Trouble shooting guide

    As instructors, we find that although the desktop version of our website is correct for class enrollments, the app lags behind. This often results in classes being over booked. We also noticed that some classes listed on the desktop do not appear or update in the app. We would like to know if there is a FAQ or User Manual for the F19 app specific to GX

    2 votes

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  9. Error Message Suggestion

    When a staff member uses their email address for their member and staff accounts if they are instructors for a class and a member attempts to book, they get the following error message

    "Unable to book the class - ABC Email address staffemailaddress@email.com(example) already in use by another user."

    Please remove the email address from being displayed for security reasons or the staff member's email will be visible to all members attempting to book.

    2 votes

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  10. Remove ABC club number from the class roster location name

    The location's now display "##### Club Name". That number is meaningless to our members and doesn't need to be member-facing.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  11. Auto-refresh the apps dashboard whenever navigating back to it

    If you change clubs in the app the Home screen should auto refresh to the club they have chosen. Currently it does not do this unless they manually refresh and this can cause confusion.
    not currently a good member experience. it should also say what club they are in on the Home Screen.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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