Client / Gym Members - ABC Trainerize
23 results found
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Subscription status
We need to know that we had correctly cancelled our subscription. Transparency is critical! Otherwise feel like I have been scammed.
11 votes -
Have a support menu option to contact someone with a problem with the app.
I am having problems with payments and there is no way to contact anyone for support.
4 votes -
Lower the price
Cheaper. It’s a lot more expensive than all other apps and I do not see t benefits. I’m about to cancel my trainer because of the cost of the app, not bc of anything she has done wrong. I can’t afford app plus her Pt costs plus the gym membership. Who can?
3 votes -
South African Currency please
To enable us to use this in South Africa please add South African currency and payment methods.
1 vote -
West
Don't deduct my money without any tarinng🤨 i will complain
1 vote -
4 votes
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18 votes
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Cancelling your membership
Allow members to cancel their membership whenever they want to.
16 votes -
Ability to edit payment method
It’s absurd I cannot have control over my payments
I should be allowed to block payments by my own if the collaboration with my trainer ends, not depending on their “manual activity” what if the don’t block payments?
16 votes -
Payment History Shows Unpaid Invoice in Red until Paid, then it turns Green
Many of my clients are confused by the payment history data in their app. When their invoice lays out in the app it shows a Club Account Payment and the amount of the invoice, whether that amount has been paid, or not. I suggest the app to reflect an unpaid invoice in red and maybe a negative value (-$100) until it is paid. At this time it can turn green and show a positive value ($100). A lot of clients I work with will be past due and have no idea because they see the invoice listed in their Payment…
7 votes -
Have a cancel option
There’s is no option to cancel in the app or even on the website. That’s so frustrating.
21 votes -
Ability to pause or push back billing days
I often have clients who travel or want to pause for a month over holidays - would be helpful to be able to pause payments rather than canceling them or discounting them 100% until the client is ready to come back.
15 votes -
As i am advised npt to follow any diet and exercises as my heart beat is increasing and saturation is going down
As i am advised npt to follow any diet and exercises as my heart beat is increasing and saturation is going down .kindly refund the amount.
1 vote -
Allow membership upgrades / changes / cancelations in-app
Its crazy to me that we're going into 2022 and you have to go into the physical location to make changes to your membership, or send the forms in the mail. You can't do it over the phone, online, or in the app apparently. Very primitive for these days.
18 votes -
12 votes
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Allow Google Pay instead of having to type in credit card number
My browser has my credit card stored in my Google account. Use that to pay so I don't have to type in my credit card again
8 votes -
21 votes
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Add option for payment to your coach.
Make option for paying your coach for meal plans or training. Allow biweekly or monthly payments to them.
19 votes -
Enhance Billing & Purchase History in App
I shouldn’t have to log into the web app to manage or maintain my transaction history or billing items.
17 votes -
Change payment
Be able to change your form of payment to another credit card in your account .
17 votes
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