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Member - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!

How can we improve your gym's app for gym staff and trainers?

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46 results found

  1. Show's current Capacity

    Going to the gym when it's packed is NOT ideal. Showing how many people are currently in the gym/how full the gym is (based on percentage maybe?) would be superrrr helpful. Old gym had one and it was wonderful.

    470 votes

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    5 comments  ·  App experience  ·  Admin →

  2. Cancel/ Pause Membership Button

    Pretty self-explanatory. Make it easy and convenient.

    372 votes

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    23 comments  ·  App experience  ·  Admin →

  3. Busy/Active Meter

    Show how busy the gym is by seeing the number of people who have scammed in within the last hour. That way we don’t need to determine how many people have left.

    304 votes

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    0 comments  ·  App experience  ·  Admin →

  4. PUT HOURS OF CLUB ON APP

    PUT HOURS OF CLUB ON APP IS GREATLY NEEDED AND EASY TO ADD!!

    314 votes

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    4 comments  ·  App experience  ·  Admin →

  5. A way to cancel my membership online

    I tried to cancel my membership in store, and was denied told to do it online. Only for it to be a longer process. There’s no function in the app the allows you to view your membership agreement or cancellation policies for your contract. So maybe an easier way to get in contact with someone or an actual function that allows this process to happen quicker than a 2-3 week response period.

    306 votes

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    0 comments  ·  Other  ·  Admin →

  6. Id really like to be able to connect to my samsung health app and mynetdiary app!

    Please link Samsung health and mynetdiary!

    25 votes

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    can already be done  ·  0 comments  ·  App experience  ·  Admin →

  7. Show a busy meter.

    Show how busy the gym is in the app based on the time.

    1,484 votes

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    can already be done  ·  16 comments  ·  App experience  ·  Admin →

  8. Ability to schedule training appointments

    Ability to schedule personal training appointments, including cancel, and rescheduling in the app.

    39 votes

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    can already be done  ·  0 comments  ·  Classes and Appointments  ·  Admin →

  9. Bring back the Apple Wallet feature

    We used to be able to add our digital gym pass to our Apple wallets making it super easy and convenient. Now since the new update of the app, you cannot this. Since you’re no longer giving out physical cards, I was told by a employee, please bring it back🥲

    3 votes

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    can already be done  ·  1 comment  ·  App experience  ·  Admin →

  10. Have a person counter so you know from home it the gym is to busy at that moment

    Have a constant count for the different gyms. That way you know from home if it is too crowded and you would rather wait.

    14 votes

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    can already be done  ·  0 comments  ·  Other  ·  Admin →

  11. Trainer workout

    I'd like to see what weight and exercises I did with my trainer. Show it as a completed workout. Give trainer access to log the workout into my profile as were completing it, then be able to duplicate it again.

    10 votes

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    can already be done  ·  0 comments  ·  Programs, workouts and exercises  ·  Admin →

  12. Book childminding space

    There needs to be an option to book childminding in advance. It is extremely frustrating to get my baby and I both organized and ready only to arrive at the gym and find out childminding is full. If you can book a class on the app, you should be able to reserve a spot for childminding too.

    2 votes

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    can already be done  ·  1 comment  ·  Classes and Appointments  ·  Admin →

  13. Waiting for the click-to-cancel option .. wasn’t there a law for this , that was just passed and in effect?

    Waiting for the click-to-cancel option .. wasn’t there a law for this , that was just passed and in effect?

    1 vote

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    can already be done  ·  1 comment  ·  Other  ·  Admin →

  14. Option to cancel my membership

    It is the customer right to decide to cancel anytime without feeling like a *******.

    68 votes

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    can already be done  ·  0 comments  ·  App experience  ·  Admin →

  15. You should make it possible to track weightlifting sessions like you can with cardio sessions.

    Make it possible to track weightlifting sessions the same way you can track cardio sessions. It says you can track workouts but when you go to add a session it just says “your trainer hasn’t scheduled a workout” I should be able to add a workout myself.

    1 vote

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    can already be done  ·  1 comment  ·  App experience  ·  Admin →

  16. Edit account information

    I’ve been forced by my gym to download this stupid app. Would like to be able to actually edit my profile information, seeing as how it has phone numbers that haven’t existed in over 20 years, and a no-longer-living next of kin listed. Ridiculous that I can’t edit my own information

    2 votes

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    0 comments  ·  App experience  ·  Admin →

  17. I need a way to cancel a class I booked

    Need to be able to cancel a class I booked

    1 vote

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    can already be done  ·  0 comments  ·  Classes and Appointments  ·  Admin →

  18. Ability to cancel classes from app

    In case of not being able to come to booked class I should be able to cancel it from app so someone else can book it.

    283 votes

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    can already be done  ·  3 comments  ·  Classes and Appointments  ·  Admin →

  19. Track days like a score

    I would like to see every single time I’ve checked into the gym since I joined. Not just the last 90 days. I want a flat out number. Like a score 75/100 days since joined or day streak?

    1 vote

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    can already be done  ·  0 comments  ·  App experience  ·  Admin →

  20. Your app sucks. Where can my club’s actual hours be easily found upon opening app with ONE “click” or less? Ridiculous.

    Get off your ***** and respond to FEEDBACK regarding APP not having HOURS listed like Planet Fitness does. Planet Fitness’s app ROCKS!

    1 vote

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    0 comments  ·  App experience  ·  Admin →
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