Lyndsay

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  1. 40 votes

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  11. 128 votes

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    Hi everyone,

    Thanks for suggesting this feature.

    We are currently starting the planning phase with this feature and we need your feedback and use cases to ensure we build this correctly for you.

    Please let us know:
    - What kind of free trial offers you are currently running?
    - Where do you/would you list your free trial offers?
    - Any program/meal plan/etc automations required on sign up?
    - How long is the trial for?
    - What happens at the end of the trial?
    - Do you want their credit card collected upfront to upsell them to another product? Or be credit card free?

    Any other details you think will help us understand your needs for free trial will be extremely helpful!

    Thanks!

    Trevor Chong
    Product Director @ Trainerize

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  12. 6 votes

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  19. 10 votes

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  20. 87 votes

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    Hi everyone,

    We are currently starting the planning phase with this feature and we need your feedback and use cases to ensure we build this correctly for you.

    Currently when someone needs to pause their subscription, what do you do?

    Do you keep them on the same billing date, but skip payment cycles? What about partial months? How do you account for that?

    Or do you simply just switch the next billing cycle date?

    Thanks! Looking forward to your feedback.

    Trevor Chong
    Product Director @ Trainerize

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    Lyndsay commented  · 

    Definitely, the ability to freeze their accounts - mid week and re start at any given point and pick up from their workouts where they left off and finish what is left in their billing cycle.

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