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Member - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!
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25 results found

  1. Show's current Capacity

    Going to the gym when it's packed is NOT ideal. Showing how many people are currently in the gym/how full the gym is (based on percentage maybe?) would be superrrr helpful. Old gym had one and it was wonderful.

    470 votes

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  2. Cancel/ Pause Membership Button

    Pretty self-explanatory. Make it easy and convenient.

    372 votes

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  3. Busy/Active Meter

    Show how busy the gym is by seeing the number of people who have scammed in within the last hour. That way we don’t need to determine how many people have left.

    304 votes

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  4. PUT HOURS OF CLUB ON APP

    PUT HOURS OF CLUB ON APP IS GREATLY NEEDED AND EASY TO ADD!!

    314 votes

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  5. 25 votes

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  6. Show a busy meter.

    Show how busy the gym is in the app based on the time.

    1,484 votes

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  7. Bring back the Apple Wallet feature

    We used to be able to add our digital gym pass to our Apple wallets making it super easy and convenient. Now since the new update of the app, you cannot this. Since you’re no longer giving out physical cards, I was told by a employee, please bring it back🥲

    3 votes

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  8. Option to cancel my membership

    It is the customer right to decide to cancel anytime without feeling like a *******.

    68 votes

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  9. You should make it possible to track weightlifting sessions like you can with cardio sessions.

    Make it possible to track weightlifting sessions the same way you can track cardio sessions. It says you can track workouts but when you go to add a session it just says “your trainer hasn’t scheduled a workout” I should be able to add a workout myself.

    1 vote

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  10. Edit account information

    I’ve been forced by my gym to download this stupid app. Would like to be able to actually edit my profile information, seeing as how it has phone numbers that haven’t existed in over 20 years, and a no-longer-living next of kin listed. Ridiculous that I can’t edit my own information

    2 votes

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  11. Track days like a score

    I would like to see every single time I’ve checked into the gym since I joined. Not just the last 90 days. I want a flat out number. Like a score 75/100 days since joined or day streak?

    1 vote

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  12. Your app sucks. Where can my club’s actual hours be easily found upon opening app with ONE “click” or less? Ridiculous.

    Get off your ***** and respond to FEEDBACK regarding APP not having HOURS listed like Planet Fitness does. Planet Fitness’s app ROCKS!

    1 vote

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  13. 24 votes

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  14. 2 votes

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  15. Cancel button. That has been California law since 2018.

    Self explanatory. Fitness 19 are abusing predatory practices against consumers despite California law providing consumer protections with bills such as the giving consumers the ability to cancel subscriptions online that has been in place since 2018 and a new law passed last year that requires the one-click cancellation simplifying such a process.

    1 vote

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  16. 379 votes

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  17. Knowing how many session I have available

    I cannot seem to find anywhere how many training sessions I have accumulated.

    6 votes

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  18. Easy membership cancellation

    you should absolutely have a button that if clicked allows you to easily cancel your membership. there are so many reviews saying they are still being charged or that their membership hasn’t been canceled in months and that is absolutely ridiculous. having an easy way on the app to cancel your membership isn’t just considerate, it’s necessary

    56 votes

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  19. Make the check in calendar the same as on the last app

    Please make the check in calendar the same as the last app. I lost 3 years of check in history and now I can’t see my check ins on the calendar at all, just as line item dates. They are listed out and it looks like it includes my scans into the womens section as well because on some days it shows 4 check ins. Really frustrating as that’s what motivates me. I liked how you could see how many check ins you had per month and per year and couple compare month over month and year over year etc.…

    22 votes

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  20. Bigger barcode

    ANDROID barcode is terrible, too small. Make a bigger barcode and make it appear right at the very front of the app. This is the only reason a lot of us even have the app, no one cares about the other stuff. Even better - make a widget that can display your barcode. Until then - the app is 0 for me

    8 votes

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