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Staff / Trainer - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

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This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

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The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

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82 results found

  1. Screenshot Blocker for Barcodes

    Clients are reporting that members are able to do a screen shot of their ABC barcode and text/share to a non-member thus allowing that non-member to use the screenshot of the barcode to gain access to their gym. They want us to enable the app to where a member cannot screenshot or share the image with anyone else thus preventing fraudulent activity. Typically it turns the screen black or at least the outcome of the screen shot. Example similar to the Les Mills feature where a member cannot screen record any of the content that is playing on their phone.

    22 votes

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    under review  ·  2 comments  ·  Other  ·  Admin →
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  2. Manual Check into Class - Time limit

    Need to Limit Time to say 2 hours prior to class that a member can manually check into a class. Currently they can book a class and check into the class as soon as they are booked. Even if it is a Week in advance.
    Causing major issues with booking. Clients not showing up to classes but are marked as attended. issues for members that want to take the class and issues for payroll. As classes are showing full but only a fraction of the members are showing up.

    5 votes

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    started  ·  0 comments  ·  Class booking  ·  Admin →
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  3. Hide classes when the time for the event has passed

    The app used to hide classes the moment that class start time hit. In this new rendition, people will see any prior class that hasn't been closed out, which again, might cause some confusion for the members.

    2 votes

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    started  ·  0 comments  ·  Class booking  ·  Admin →
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  4. App to display the amenities that the member has access to based on membership type.

    Clients would like members to be able to view their membership type and amenities in the app. For example if I am a Gold member (level higher than Basic) the member should see they have access to: Gym 24 hours, Tanning Beds, Towel Service, 1 complimentary Smoothie (once a month). Also would love to have a comparison for "If I upgrade to Platinum, I would get these additional amenities: 2 PT training sessions, pool access, tennis courts.

    4 votes

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  5. When my current client resigns. DONT DROP THEM FROM MY TRAINERIZE

    When my current client resigns. DONT DROP THEM FROM MY TRAINERIZE

    Had 2 clients unable to access their program and had to wait on my manager to change it.

    2 votes

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  6. Employees need to see full gym schedule

    Employee view does not show full gym schedule. We need this to recommend additional classes to members.

    4 votes

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  7. Remove ABC club number from the class roster location name

    The location's now display "##### Club Name". That number is meaningless to our members and doesn't need to be member-facing.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  8. Larger Groups

    Allow groups to have more than 1,000 members at a time. Some clubs have thousands of members and it would be great if the limit can be increased.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. Family Memberships - Ability to switch between family members in app

    Most family plans include minors who do not have an email address or are too young to be using a mobile device.

    Please implement the feature for family plans to display their different barcodes/users when the primary member does not want or has other unique email addresses for the family members.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  10. Auto-refresh the apps dashboard whenever navigating back to it

    If you change clubs in the app the Home screen should auto refresh to the club they have chosen. Currently it does not do this unless they manually refresh and this can cause confusion.
    not currently a good member experience. it should also say what club they are in on the Home Screen.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  11. Remove the “Add to wallet” feature or ability to turn it off

    Remove the “Add to wallet” feature or ability to turn it off.
    We should not have a feature that encourages members to NOT use the app. We want to push people to the APP not away from it.
    by having the wallet feature will make members use the APP less frequently.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. Check into Class Indicator - Color Coded

    Check in indicator on the calendar so members can see they are checked in and trainers can see who has checked in (yellow wait-list, booked blue, checked-in green)

    currently on the App it is hard for a member to tell they are actually marked as attended.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  13. Allow alloy members to add shortcut links to app

    Alloy members do not get an option to add links to the CBA. No Custom Branded App drop-down menu via Add-ons.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. A toggle option for being a client and trainer

    PT hub an option for yourself to be a trainer and a client both and toggle between the two. It would be nice to write your own workouts in the app and be able to ''train'' yourself or have a client view.

    19 votes

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  15. Trouble shooting guide

    As instructors, we find that although the desktop version of our website is correct for class enrollments, the app lags behind. This often results in classes being over booked. We also noticed that some classes listed on the desktop do not appear or update in the app. We would like to know if there is a FAQ or User Manual for the F19 app specific to GX

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  16. Announcement URL Behavior Change

    Currently, when we add an announcement with the setting "Open a webpage", it will automatically take the user to the webpage when they click on the announcement notification.

    Please change the behavior so that when the user taps on the notification, it opens the app for the user to read and then decide if they want to go ahead and access the webpage.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. Ability for Trainers to Verify and Complete events through app

    Allow trainers to verify events through the app so they get marked auto-completed in DT. Currently, members can manually check-in and verify to events through the app but not trainers.

    2 votes

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  18. Recording Video Calls

    Best Fitness is requesting to have the ability to record video call appointments

    9 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Request to change the error message "The payment has been declined"

    If a member is expired, the error should indicate such.

    Telling a member their payment was “declined” in today's world causes them stress/anxiety thinking they were hacked, or there is a problem with their payment cards. This is especially a problem for us when we are the “new” billing/software company taking over a club's members. I think we would all agree that is not in line with the experience we want to project, and perhaps is something we can have addressed in a future patch? This is NOT a critical now issue that is impacting thousands, and the financial impact…

    1 vote

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  20. Geofencing for Android Devices

    For members with Android phones wanting bar code to pop up when in close proximity to home club

    2 votes

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    0 comments  ·  Other  ·  Admin →
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