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Staff / Trainer - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

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This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

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The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

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86 results found

  1. Screenshot Blocker for Barcodes

    Clients are reporting that members are able to do a screen shot of their ABC barcode and text/share to a non-member thus allowing that non-member to use the screenshot of the barcode to gain access to their gym. They want us to enable the app to where a member cannot screenshot or share the image with anyone else thus preventing fraudulent activity. Typically it turns the screen black or at least the outcome of the screen shot. Example similar to the Les Mills feature where a member cannot screen record any of the content that is playing on their phone.

    19 votes

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    2 comments  ·  Other  ·  Admin →
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  2. Announcement URL Behavior Change

    Currently, when we add an announcement with the setting "Open a webpage", it will automatically take the user to the webpage when they click on the announcement notification.

    Please change the behavior so that when the user taps on the notification, it opens the app for the user to read and then decide if they want to go ahead and access the webpage.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. App to display the amenities that the member has access to based on membership type.

    Clients would like members to be able to view their membership type and amenities in the app. For example if I am a Gold member (level higher than Basic) the member should see they have access to: Gym 24 hours, Tanning Beds, Towel Service, 1 complimentary Smoothie (once a month). Also would love to have a comparison for "If I upgrade to Platinum, I would get these additional amenities: 2 PT training sessions, pool access, tennis courts.

    1 vote

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  4. Recording Video Calls

    Best Fitness is requesting to have the ability to record video call appointments

    9 votes

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    0 comments  ·  Other  ·  Admin →
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  5. A toggle option for being a client and trainer

    PT hub an option for yourself to be a trainer and a client both and toggle between the two. It would be nice to write your own workouts in the app and be able to ''train'' yourself or have a client view.

    15 votes

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  6. Request to change the error message "The payment has been declined"

    If a member is expired, the error should indicate such.

    Telling a member their payment was “declined” in today's world causes them stress/anxiety thinking they were hacked, or there is a problem with their payment cards. This is especially a problem for us when we are the “new” billing/software company taking over a club's members. I think we would all agree that is not in line with the experience we want to project, and perhaps is something we can have addressed in a future patch? This is NOT a critical now issue that is impacting thousands, and the financial impact…

    1 vote

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  7. Geofencing for Android Devices

    For members with Android phones wanting bar code to pop up when in close proximity to home club

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  8. New Client Assigned - Email Notifications

    The logic behind "New Client Assigned" notifications only applies to new members.

    Suggestion: Trigger an in-app/email notification for the new trainer when a member is assigned from one trainer to another.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. Mark members as attended when checking into club

    Mark members as attended when they have an appointment scheduled and they check in within 1 hour of the event start.

    This is currently available for classes only.

    1 vote

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  10. Error Message Suggestion

    When a staff member uses their email address for their member and staff accounts if they are instructors for a class and a member attempts to book, they get the following error message

    "Unable to book the class - ABC Email address staffemailaddress@email.com(example) already in use by another user."

    Please remove the email address from being displayed for security reasons or the staff member's email will be visible to all members attempting to book.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  11. Employees need to see full gym schedule

    Employee view does not show full gym schedule. We need this to recommend additional classes to members.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  12. Ability for Trainers to Verify and Complete events through app

    Allow trainers to verify events through the app so they get marked auto-completed in DT. Currently, members can manually check-in and verify to events through the app but not trainers.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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  13. Allow for macro percentage adjustments

    I would love if we could adjust the calorie percentages to our own liking rather than only fixed numbers. For example, since I am eating 3,500 calories per day, if I choose the balanced option, I’ll be having 263g of protein per day and my actual goal is my 1g/lb of body weight which is 200. Then my fat is 117 when I have it about 100 so my carbs are waaaaay higher than listed. And if I do low carb or low fat the macros are even farther off.

    1 vote

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  14. Allow the client access permission to be toggled

    Give Owner/Admin the ability to toggle Client Access depending on the team member role.

    For example, have the ability to toggle a setting to allow the Shared Trainer role to access all clients not just assigned locations.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  15. Ability to group locations into regions / state

    Ability to group clubs like Seattle, Tacoma into Washington state.
    Or multiple states into a group like "Northwest"

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Customer Service Email on the APP

    The contact email in the APP engagementhelp@abcfitness.com can be confusing to members, quite a few members email into this email to freeze or cancel or dispute payments etc. Can something be added that says: This email is ONLY intended to research, troubleshoot, and escalate app problems that are being presented to members/clients. Do not use this contact for any membership changes or concerns.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  17. Auto-build a program where clients specify equipments/days available to workout

    Save the gym operator time instead of having their trainers having to build beginner workouts so clients can self-service.

    1 vote

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  18. 1 vote

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  19. Remove the ability to add workouts

    • Clients/members SHOULDN'T be allowed to add workouts and programming by clicking on the + Add workout button. This would be a big deterrent to our program.
    1 vote

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  20. Workers wanting to take classes

    Allowing workers to use their account for signing up for classes without needing to make a separate account with different email.

    1 vote

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    0 comments  ·  Class booking  ·  Admin →
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