Staff / Trainer - ABC Ignite Engagement
92 results found
Screenshot Blocker for Barcodes
Clients are reporting that members are able to do a screen shot of their ABC barcode and text/share to a non-member thus allowing that non-member to use the screenshot of the barcode to gain access to their gym. They want us to enable the app to where a member cannot screenshot or share the image with anyone else thus preventing fraudulent activity. Typically it turns the screen black or at least the outcome of the screen shot. Example similar to the Les Mills feature where a member cannot screen record any of the content that is playing on their phone.19 votes2 comments · Other · Admin →
Manual Check into Class - Time limit
Need to Limit Time to say 2 hours prior to class that a member can manually check into a class. Currently they can book a class and check into the class as soon as they are booked. Even if it is a Week in advance.
Causing major issues with booking. Clients not showing up to classes but are marked as attended. issues for members that want to take the class and issues for payroll. As classes are showing full but only a fraction of the members are showing up.3 votes
Allow groups to have more than 1,000 members at a time. Some clubs have thousands of members and it would be great if the limit can be increased.1 vote
Family Memberships - Ability to switch between family members in app
Most family plans include minors who do not have an email address or are too young to be using a mobile device.
Please implement the feature for family plans to display their different barcodes/users when the primary member does not want or has other unique email addresses for the family members.1 vote
Announcements - characters get cut off and can't be seen
Announcements - characters get cut off and can't be seen / this ether needs to be expanded in a way that all characters can be seen or limit the number of characters to the amount that can in fact be seen.1 vote
Auto-refresh the apps dashboard whenever navigating back to it
If you change clubs in the app the Home screen should auto refresh to the club they have chosen. Currently it does not do this unless they manually refresh and this can cause confusion.
not currently a good member experience. it should also say what club they are in on the Home Screen.1 vote
Remove the “Add to wallet” feature or ability to turn it off
Remove the “Add to wallet” feature or ability to turn it off.
We should not have a feature that encourages members to NOT use the app. We want to push people to the APP not away from it.
by having the wallet feature will make members use the APP less frequently.1 vote
Check into Class Indicator - Color Coded
Check in indicator on the calendar so members can see they are checked in and trainers can see who has checked in (yellow wait-list, booked blue, checked-in green)
currently on the App it is hard for a member to tell they are actually marked as attended.1 vote
Allow alloy members to add shortcut links to app
Alloy members do not get an option to add links to the CBA. No Custom Branded App drop-down menu via Add-ons.1 vote
Employees need to see full gym schedule
Employee view does not show full gym schedule. We need this to recommend additional classes to members.2 votes
A toggle option for being a client and trainer
PT hub an option for yourself to be a trainer and a client both and toggle between the two. It would be nice to write your own workouts in the app and be able to ''train'' yourself or have a client view.18 votes
Trouble shooting guide
As instructors, we find that although the desktop version of our website is correct for class enrollments, the app lags behind. This often results in classes being over booked. We also noticed that some classes listed on the desktop do not appear or update in the app. We would like to know if there is a FAQ or User Manual for the F19 app specific to GX1 vote
Announcement URL Behavior Change
Currently, when we add an announcement with the setting "Open a webpage", it will automatically take the user to the webpage when they click on the announcement notification.
Please change the behavior so that when the user taps on the notification, it opens the app for the user to read and then decide if they want to go ahead and access the webpage.1 vote
App to display the amenities that the member has access to based on membership type.
Clients would like members to be able to view their membership type and amenities in the app. For example if I am a Gold member (level higher than Basic) the member should see they have access to: Gym 24 hours, Tanning Beds, Towel Service, 1 complimentary Smoothie (once a month). Also would love to have a comparison for "If I upgrade to Platinum, I would get these additional amenities: 2 PT training sessions, pool access, tennis courts.1 vote
Ability for Trainers to Verify and Complete events through app
Allow trainers to verify events through the app so they get marked auto-completed in DT. Currently, members can manually check-in and verify to events through the app but not trainers.2 votes
Recording Video Calls
Best Fitness is requesting to have the ability to record video call appointments9 votes
Request to change the error message "The payment has been declined"
If a member is expired, the error should indicate such.
Telling a member their payment was “declined” in today's world causes them stress/anxiety thinking they were hacked, or there is a problem with their payment cards. This is especially a problem for us when we are the “new” billing/software company taking over a club's members. I think we would all agree that is not in line with the experience we want to project, and perhaps is something we can have addressed in a future patch? This is NOT a critical now issue that is impacting thousands, and the financial impact on the issue is minimal (limited only to expired members trying to buy drop in sessions), but it is something that needs to be on the roadmap please.
If a member is expired, the error should indicate such.
Telling a member their payment was “declined” in today's world causes them stress/anxiety thinking they were hacked, or there is a problem with their payment cards. This is especially a problem for us when we are the “new” billing/software company taking over a club's members. I think we would all agree that is not in line with the experience we want to project, and perhaps is something we can have addressed in a future patch? This is NOT a critical now issue that is impacting thousands, and the financial impact…1 vote
Geofencing for Android Devices
For members with Android phones wanting bar code to pop up when in close proximity to home club2 votes
New Client Assigned - Email Notifications
The logic behind "New Client Assigned" notifications only applies to new members.
Suggestion: Trigger an in-app/email notification for the new trainer when a member is assigned from one trainer to another.1 vote
Error Message Suggestion
When a staff member uses their email address for their member and staff accounts if they are instructors for a class and a member attempts to book, they get the following error message
"Unable to book the class - ABC Email address firstname.lastname@example.org(example) already in use by another user."
Please remove the email address from being displayed for security reasons or the staff member's email will be visible to all members attempting to book.1 vote
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