Staff / Trainer - ABC Ignite Engagement
88 results found
-
Remove ABC club number from the class roster location name
The location's now display "##### Club Name". That number is meaningless to our members and doesn't need to be member-facing.
1 vote -
Allow alloy members to add shortcut links to app
Alloy members do not get an option to add links to the CBA. No Custom Branded App drop-down menu via Add-ons.
2 votes -
Trouble shooting guide
As instructors, we find that although the desktop version of our website is correct for class enrollments, the app lags behind. This often results in classes being over booked. We also noticed that some classes listed on the desktop do not appear or update in the app. We would like to know if there is a FAQ or User Manual for the F19 app specific to GX
2 votes -
Recording Video Calls
Best Fitness is requesting to have the ability to record video call appointments
14 votes -
Ability for Trainers to Verify and Complete events through app
Allow trainers to verify events through the app so they get marked auto-completed in DT. Currently, members can manually check-in and verify to events through the app but not trainers.
3 votes -
Auto-refresh the apps dashboard whenever navigating back to it
If you change clubs in the app the Home screen should auto refresh to the club they have chosen. Currently it does not do this unless they manually refresh and this can cause confusion.
not currently a good member experience. it should also say what club they are in on the Home Screen.1 vote -
Remove the “Add to wallet” feature or ability to turn it off
Remove the “Add to wallet” feature or ability to turn it off.
We should not have a feature that encourages members to NOT use the app. We want to push people to the APP not away from it.
by having the wallet feature will make members use the APP less frequently.1 vote -
Error Message Suggestion
When a staff member uses their email address for their member and staff accounts if they are instructors for a class and a member attempts to book, they get the following error message
"Unable to book the class - ABC Email address staffemailaddress@email.com(example) already in use by another user."
Please remove the email address from being displayed for security reasons or the staff member's email will be visible to all members attempting to book.
2 votes -
Announcement URL Behavior Change
Currently, when we add an announcement with the setting "Open a webpage", it will automatically take the user to the webpage when they click on the announcement notification.
Please change the behavior so that when the user taps on the notification, it opens the app for the user to read and then decide if they want to go ahead and access the webpage.
1 vote -
Request to change the error message "The payment has been declined"
If a member is expired, the error should indicate such.
Telling a member their payment was “declined” in today's world causes them stress/anxiety thinking they were hacked, or there is a problem with their payment cards. This is especially a problem for us when we are the “new” billing/software company taking over a club's members. I think we would all agree that is not in line with the experience we want to project, and perhaps is something we can have addressed in a future patch? This is NOT a critical now issue that is impacting thousands, and the financial impact…
1 vote -
Geofencing for Android Devices
For members with Android phones wanting bar code to pop up when in close proximity to home club
2 votes -
Auto-build a program where clients specify equipments/days available to workout
Save the gym operator time instead of having their trainers having to build beginner workouts so clients can self-service.
2 votes -
2 votes
-
Allow the client access permission to be toggled
Give Owner/Admin the ability to toggle Client Access depending on the team member role.
For example, have the ability to toggle a setting to allow the Shared Trainer role to access all clients not just assigned locations.
2 votes -
Ability to group locations into regions / state
Ability to group clubs like Seattle, Tacoma into Washington state.
Or multiple states into a group like "Northwest"3 votes -
Customer Service Email on the APP
The contact email in the APP engagementhelp@abcfitness.com can be confusing to members, quite a few members email into this email to freeze or cancel or dispute payments etc. Can something be added that says: This email is ONLY intended to research, troubleshoot, and escalate app problems that are being presented to members/clients. Do not use this contact for any membership changes or concerns.
1 vote -
Remove the ability to add workouts
- Clients/members SHOULDN'T be allowed to add workouts and programming by clicking on the + Add workout button. This would be a big deterrent to our program.
1 vote -
8 votes
-
Can we add a dark mode for the desktop version? It would help with programming for clients later during the day.
Can we add a dark mode for the desktop version? It would help with programming for clients later during the day.
7 votes -
Hide Enrollment Numbers
I have a few classes that are new at a new location. I have a few members that are being discouraged from enrolling in a class if they see 2/50 enrolled.
5 votesEnrollment numbers may be both a detractor and an attractor for a class. The best approach would be to hide the class attendance for classes under a certain percentage and show the attendance for classes over a certain percentage. We are considering this for future enhancement.
- Don't see your idea?