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Staff / Trainer - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!

How can we improve ABC Ignite Engagement for coaches, trainers and gym staff?

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3 results found

  1. App to display the amenities that the member has access to based on membership type.

    Clients would like members to be able to view their membership type and amenities in the app. For example if I am a Gold member (level higher than Basic) the member should see they have access to: Gym 24 hours, Tanning Beds, Towel Service, 1 complimentary Smoothie (once a month). Also would love to have a comparison for "If I upgrade to Platinum, I would get these additional amenities: 2 PT training sessions, pool access, tennis courts.

    5 votes

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    0 comments  ·  Payments and memberships  ·  Admin →
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  2. When my current client resigns. DONT DROP THEM FROM MY TRAINERIZE

    When my current client resigns. DONT DROP THEM FROM MY TRAINERIZE

    Had 2 clients unable to access their program and had to wait on my manager to change it.

    2 votes

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    0 comments  ·  Payments and memberships  ·  Admin →
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  3. Request to change the error message "The payment has been declined"

    If a member is expired, the error should indicate such.

    Telling a member their payment was “declined” in today's world causes them stress/anxiety thinking they were hacked, or there is a problem with their payment cards. This is especially a problem for us when we are the “new” billing/software company taking over a club's members. I think we would all agree that is not in line with the experience we want to project, and perhaps is something we can have addressed in a future patch? This is NOT a critical now issue that is impacting thousands, and the financial impact…

    1 vote

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Staff / Trainer - ABC Ignite Engagement

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