Make it usable for all members
I think it's very selfish that this app is unsuable unless you're seeing personal trainer. I just did 6 weeks and now I'm left having to find a new app to track my workouts, which is pretty difficult because from my experience most apps don't work properly or they are overcomplicated. My other option is going back to paper which is seriously inconvenient. I understand this and gyms are businesses that need to make money but this shouldn't be restricted like you have it. I've avoided going to the gym for 2 weeks because I basically have to start over with tracking my workouts which is very de-motivating. This app should be accessible to everyone with a participating gym membership not just to those who can afford a personal trainer.
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KJ commented
Interesting that the use of this app seems to be restricted at some gyms. The Fitness19 interface seems to be available to all members as I don't have a personal trainer.