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Client / Gym Members - ABC Trainerize

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!

What new features or enhancements do you wish to suggest?

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18 results found

  1. Being able to change our payment info through the app

    16 votes

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    0 comments  ·  Payments  ·  Admin →
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  2. Enhance Billing & Purchase History in App

    I shouldn’t have to log into the web app to manage or maintain my transaction history or billing items.

    15 votes

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    0 comments  ·  Payments  ·  Admin →
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  3. Add option for payment to your coach.

    Make option for paying your coach for meal plans or training. Allow biweekly or monthly payments to them.

    14 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. Cancellation?!

    How do I cancel this?!

    14 votes

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    2 comments  ·  Payments  ·  Admin →
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  5. Change payment

    Be able to change your form of payment to another credit card in your account .

    13 votes

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    0 comments  ·  Payments  ·  Admin →
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  6. Make manual payments

    I would like to be able to put through a payment to my trainer just incase the auto debit doesn't go through for any reason.

    12 votes

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    1 comment  ·  Payments  ·  Admin →
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  7. Allow membership upgrades / changes / cancelations in-app

    Its crazy to me that we're going into 2022 and you have to go into the physical location to make changes to your membership, or send the forms in the mail. You can't do it over the phone, online, or in the app apparently. Very primitive for these days.

    11 votes

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    2 comments  ·  Payments  ·  Admin →
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  8. Cancelling your membership

    Allow members to cancel their membership whenever they want to.

    9 votes

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    0 comments  ·  Payments  ·  Admin →
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  9. Ability to edit payment method

    It’s absurd I cannot have control over my payments

    I should be allowed to block payments by my own if the collaboration with my trainer ends, not depending on their “manual activity” what if the don’t block payments?

    9 votes

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    0 comments  ·  Payments  ·  Admin →
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  10. Have a cancel option

    There’s is no option to cancel in the app or even on the website. That’s so frustrating.

    9 votes

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    0 comments  ·  Payments  ·  Admin →
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  11. Allow Apple pay so I don't have to type in my credit card number

    9 votes

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    0 comments  ·  Payments  ·  Admin →
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  12. Ability to pause or push back billing days

    I often have clients who travel or want to pause for a month over holidays - would be helpful to be able to pause payments rather than canceling them or discounting them 100% until the client is ready to come back.

    8 votes

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    0 comments  ·  Payments  ·  Admin →
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  13. Ability to link out to supplements or swag purchase

    I have an affiliate link for supplements and I also have my shopify shop that sells swag.

    I want my clients to be able to link out to them from within the app.

    8 votes

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    3 comments  ·  Payments  ·  Admin →
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  14. Allow clients to cancel subscription!

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  15. Payment History Shows Unpaid Invoice in Red until Paid, then it turns Green

    Many of my clients are confused by the payment history data in their app. When their invoice lays out in the app it shows a Club Account Payment and the amount of the invoice, whether that amount has been paid, or not. I suggest the app to reflect an unpaid invoice in red and maybe a negative value (-$100) until it is paid. At this time it can turn green and show a positive value ($100). A lot of clients I work with will be past due and have no idea because they see the invoice listed in their Payment…

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  16. Allow Google Pay instead of having to type in credit card number

    My browser has my credit card stored in my Google account. Use that to pay so I don't have to type in my credit card again

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  17. Easier cancellation process through both phone & web apps

    1 vote

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    1 comment  ·  Payments  ·  Admin →
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  18. As i am advised npt to follow any diet and exercises as my heart beat is increasing and saturation is going down

    As i am advised npt to follow any diet and exercises as my heart beat is increasing and saturation is going down .kindly refund the amount.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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Client / Gym Members - ABC Trainerize

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