Staff / Trainer - ABC Ignite Engagement
9 results found
Family Memberships - Ability to switch between family members in app
Most family plans include minors who do not have an email address or are too young to be using a mobile device.
Please implement the feature for family plans to display their different barcodes/users when the primary member does not want or has other unique email addresses for the family members.1 vote
Auto-refresh the apps dashboard whenever navigating back to it
If you change clubs in the app the Home screen should auto refresh to the club they have chosen. Currently it does not do this unless they manually refresh and this can cause confusion.
not currently a good member experience. it should also say what club they are in on the Home Screen.1 vote
Check into Class Indicator - Color Coded
Check in indicator on the calendar so members can see they are checked in and trainers can see who has checked in (yellow wait-list, booked blue, checked-in green)
currently on the App it is hard for a member to tell they are actually marked as attended.1 vote
Manual Check into Class - Time limit
Need to Limit Time to say 2 hours prior to class that a member can manually check into a class. Currently they can book a class and check into the class as soon as they are booked. Even if it is a Week in advance.
Causing major issues with booking. Clients not showing up to classes but are marked as attended. issues for members that want to take the class and issues for payroll. As classes are showing full but only a fraction of the members are showing up.3 votes
Trouble shooting guide
As instructors, we find that although the desktop version of our website is correct for class enrollments, the app lags behind. This often results in classes being over booked. We also noticed that some classes listed on the desktop do not appear or update in the app. We would like to know if there is a FAQ or User Manual for the F19 app specific to GX1 vote
Error Message Suggestion
When a staff member uses their email address for their member and staff accounts if they are instructors for a class and a member attempts to book, they get the following error message
"Unable to book the class - ABC Email address email@example.com(example) already in use by another user."
Please remove the email address from being displayed for security reasons or the staff member's email will be visible to all members attempting to book.1 vote
Employees need to see full gym schedule
Employee view does not show full gym schedule. We need this to recommend additional classes to members.2 votes
Ability for Trainers to Verify and Complete events through app
Allow trainers to verify events through the app so they get marked auto-completed in DT. Currently, members can manually check-in and verify to events through the app but not trainers.2 votes
Workers wanting to take classes
Allowing workers to use their account for signing up for classes without needing to make a separate account with different email.3 votes
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