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Member - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!
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358 results found

  1. Up to date club hours.

    Club hours used to be listed and updated in the app. Since the new app it’s missing and is not helpful, especially during holidays

    9 votes

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  2. Allow the app to rotate

    My phone screen does not work on the top left so I cannot access my barcode. Allowing the app to rotate will give accessibility to anyone with a similar issue.

    3 votes

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  3. Show club hours next to club info

    I don’t know if I’m just kidding it, but the club hours are not visible with club info. That would be greatly helpful for those who don’t have the gym hours locked in yet

    15 votes

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  4. Easy membership cancellation

    you should absolutely have a button that if clicked allows you to easily cancel your membership. there are so many reviews saying they are still being charged or that their membership hasn’t been canceled in months and that is absolutely ridiculous. having an easy way on the app to cancel your membership isn’t just considerate, it’s necessary

    49 votes

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  5. 1 vote

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    0 comments  ·  App experience  ·  Admin →
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  6. Need favorite 2 locations saved

    I need to search/book classes at 2 locations. It was easily done with the old app. But with the new app, I have to add the second location every time, because the new app would not save my favorite locations but only always start with a single location. This is time assuming and annoying.

    59 votes

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    started  ·  0 comments  ·  App experience  ·  Admin →
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  7. Ability to change home gym location

    We need to be able to change home gym location to where we actually book classes. Right now I have to search and select the location EVERY TIME I WANT TO LOOK FOR THE CLASS at my home gym!!!! Not very effective at all.

    The app should NOT lock you in on the location where you signed up originally, especially when there are no classes offered at that location.

    385 votes

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  8. Real Trainers

    Have real trainers check in with new members instead of automatic messages that aren’t from anyone in particular. I found it confusing and disappointing to get messages from someone who wasn’t real.

    1 vote

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    0 comments  ·  App experience  ·  Admin →
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  9. make vacation stops available

    allow members to sign up for vacation stops on the app

    2 votes

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  10. Add a new app to connect

    A lot of people utilize samsung phones and samsung health automatically collects data. It would be easy and beneficial.

    24 votes

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  11. Improve Organization

    List clubs and states alphabetically (same with website). Add back options: search by class, search by trainer/instructor. Current layout makes it very difficult to find where to cancel a class. Include polls regarding classes and potential changes to classes BEFORE implementing to give paying members a voice

    1 vote

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    0 comments  ·  App experience  ·  Admin →
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  12. Change the new filters feature so that classes are organized by gym.

    The current layout of classes and mixed locations is very confusing. Please organize by location.

    3 votes

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  13. Include virtual classes in check in history

    My employer reimburses my membership fee, but set a minimum # of visits to be eligible. If I have a busy workday, I love that we have the option for virtual classes, just would like this to show as part of my check in history.

    3 votes

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  14. App should open to the bar code

    Default landing page of the app should be the bar code, i don't want to have to navigate around to find it every time

    5 votes

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  15. Android app should use back button to navigate

    The Android app needs to take advantage of the back button to navigate inside the app. Currently, the back button just closes the app - which is SUPER annoying considering that every other Android app uses that button to navigate.

    3 votes

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  16. Please allow clients to book a class up to 24 hours ahead

    Please allow clients to book classes at least 24 hours in advance.

    1 vote

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    0 comments  ·  App experience  ·  Admin →
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  17. I only use the app to sign in - put barcode on home page

    Seems pretty obvious, for those of us who just use the app to check in. Put the sign in barcode on the front page so we don't have to go elsewhere.

    4 votes

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  18. music

    add a feature to select the music on queue in the gym

    5 votes

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  19. Show daycare check in time in app

    In the app where it shows the members check in history, there should also be a way to see daycare check in history too

    2 votes

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  20. Samsung fit

    Please add a syncing option for us with Samsung watches. I lose a lot of benefits not being able to sync them with my trainer.

    70 votes

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