Client Success Team
My feedback
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I was thinking this exact thing! It's so frustrating not being able to know exactly what my client is referring to when they are struggling with a feature in their app that I can't see as a trainer profile. Like you I'm now having to waste a "seat" to create my own profile to test out the features and make my own guidance videos so that I can delete the account when a client fills the space.
As a trainer I shouldn't have to pay to use all the functionalities of my app this includes the full client view. I shouldn't have to scour youtube for an updated video with the most recent features of the client view to send to my client to answer their question - I should be able to answer their question directly. Also having trainers able to share their journeys humanizes us and can motivate clients. I have clients tell me all the time how they like my Instagram content where I show my routines - imagine how motivating it would be for them to see what a trainer does behind the scenes from the app directly.