failed payment retry interval
Currently, the system tries failed payments after 3 days and then after an additional 5 days.
This is total of 8 days without payment. Way too long regardless of the product.
For a program/product that is being charged weekly that puts it already on a second invoice failing.
Needs to at least change it to three tries one day after the other. The best is to let us define the time for each retry, and enable manual charge (i.e. you talk to the customer and they update their credit card info, and then you charge them the due invoice).
Lior H
shared this idea
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Kacey commented
absolutely AGREE! the current system is incredibly frustrating and makes personal life finances incredibly difficult to tackle week by week when a payment is failed and i have to wait 8 days for payment.
or i have to get the client to bank transfer manually, but i can't tick that payment off in the stripe/trainerize system, so i have no choice but to cancel the clients direct debit and re-send it to them to re-start it again.It would be great to have the app retry each day, or have a button to be able to re-try payment manually ( when we're speaking to the client and they say, the money is in now, you can try again)
or be able to apply a late payment fee aswell!! -
Whitney Craft
commented
I agree, all these ideas are great, and would make the process not only for trainers but for clients much easier.
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Reagan McVea commented
10000%% agree on this! Every 1-2 days I believe would be way better!
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Kacey Haigh
commented
100% this is so annoying!
i would like the option to get the client to re-try when i want to. and for a fee to be applied -
Ryan
commented
Whenever my client has failed to pay (insufficient money in the account) the system wait for 3 and 5 days before retry, I wish to change the setting where the system will try again the next day, please
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Nicole Duncan
commented
I agree. I'm going to put in a suggestion to back charge the amount. The client gets a free week and in one case of mine it seemed like 10 days - 2 weeks. When she finally updated her payment, it changed her due date to the day she paid. It took her longer to update the information because she is rarely at her computer and the system doesn't allow her to update payment info from the app. I am not sure if this would constitute a separate request/suggestion.
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Cesar ElToro commented
I agree, at the very least 24 hours. 3 days is too long. Or even allow for client to retry with another card on the same day