This is key for us...

We've got a couple of coaches now helping us with online clients and being able to ensure they are following the weekly check-in / accountability touch points is key for ensuring we maintain our service standards as we grow.

Very important for staff monitoring

This is very needed!

Very important. For me this isn’t a nice to have, it’s critical to support quality control and business growth.

All about quality control and retention. I need to monitor messages from our staff.

This is a must!

Ability to export messages as a CSV. Would allow us to dig into qualitative client data, identify key issues and spot trends

Seems like this would be an essential - I can't see how my trainers are interacting with clients so I can't see where to come in on a conversation and don't know if the accountability work I'm doing with a client is repetition of what's already been said to them..

owner have access to all trainers messages

Ability to monitor trainers messages with clients

This is one of the huge issues holding me back from being able to bring in coaches underneath me. I need to be able to jump in to conversations if needed,

Also, the ability to assign multiple coaches to a client would be amazing. This would provide multiple "chat bubbles" for different coaches for the client to access.

i.e. I have a nutrition coach who I want my clients to be able to message directly with questions. I still want to be able to oversee these messages if needed. And I want them to be able to still message me directly as I am their main coach.

Ability to monitor trainers messages with clients

I cannot agree with this more especially on the liability and dispute issues comment below. PLEASE help @Trainerize

There needs to be an option to allow admins to view the trainers' messaging. There's no way for quality control and/or training development for employees without being able to monitor their instruction. With everything virtual, we have no way of knowing what/how our trainers are advising their clients and from a quality control and safety standpoint, we need to be able to monitor that.

Ability to monitor trainers messages with clients

Ability to monitor trainers messages with clients

Ability to monitor trainers messages with clients

Yes, this is a great idea! We need to be able to see all conversations to know status updates on our clients.

Ability to monitor trainers messages with clients

Make it so we can monitor/access the messages of our trainers with our clients