Customer Service Email on the APP
The contact email in the APP firstname.lastname@example.org can be confusing to members, quite a few members email into this email to freeze or cancel or dispute payments etc. Can something be added that says: This email is ONLY intended to research, troubleshoot, and escalate app problems that are being presented to members/clients. Do not use this contact for any membership changes or concerns.
Hey Priscilla, thank you for this feedback! A company can now provide a custom email or phone number they would like to use inside the app to manage the flow of customer feedback themselves.