Ability to a comment/reply thread to a post in groups
Allow clients or trainers to comment on a post in a group so we don't end up cluttering the main group feed.
AdminTrevor
(Product Director, ABC Trainerize)
shared this idea
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Kris Hampton
commented
Absolutely necessary. As is, messages in the group chat are easily lost. A search function and pin function within the group chat would be amazing as well. The ability to delete messages would also be welcomed.
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Nicole Simonin
commented
Can I add that being able to pre-schedule posts in groups would be awesome too! 😬😁
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Tami Eaton
commented
Have it where you can make a post and people can comment on the post as a thread, more like a facebook group. Right now its more of a chat than a community. Things can get lost quickly and its not as organized. Also allow us to post videos as well as photos :)
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Whitney Preslar
commented
I would love to see threads in the group message feature. I've set up a group for a weight loss program, and I'd love for people to be able to comment on a picture or respond to a question in the forum. It will make it much easier to read!
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Carla Smith
commented
Oops, one more -
Allow "Archive" function to be on the Trainer's side only. So that inbound messages that have been addressed can be archived, but left active if they still need to be dealt with.
I actually thought this method was working (allowing me to work with the team) until I realized it was also archiving on the client's side. So I would answer a client, archive the message, and they'd never see it. ACK. This seems like it might be the simplest fix of all? Functionally if not programming-wise.
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Carla Smith
commented
With 100s of clients, the simplicity of the messaging system just isn't too workable. It causes poor customer service due to missed messages (by me), and inefficiency because my team can't helpfully address messages on my behalf.
The ideas I've had include:
- Being able to separate group messages from the default message thread, so that when I send a mass message, I don't lose all 'unread' messages from clients (currently when sending a mass message, it marks anything and everything as 'read')- having a 'mark unread' option (to allow for easier working with a team)
- having an auto-message from the trainer NOT result in an unread message from the customer being marked as read.
- giving admin-level "Trainers" access to all messages between coaches and clients, so that an admin team can monitor and address messages.