Carla Smith
My feedback
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9 votesCarla Smith
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40 votes
An error occurred while saving the comment Carla Smith
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3 votesCarla Smith
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12 votesCarla Smith
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196 votes41 comments · Coach / Trainer - ABC Trainerize » Exercise, Workouts and Programs Exercises · Admin →Carla Smith
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An error occurred while saving the comment Carla Smith
commented
I have this issue too. Some clients have another program (say, stronglifts 5x5) that they do on their own and then they have my workouts. They would like to be able to copy their freestyle workouts so they can re-use them!
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226 votes
An error occurred while saving the comment Carla Smith
commented
Oops, one more -
Allow "Archive" function to be on the Trainer's side only. So that inbound messages that have been addressed can be archived, but left active if they still need to be dealt with.
I actually thought this method was working (allowing me to work with the team) until I realized it was also archiving on the client's side. So I would answer a client, archive the message, and they'd never see it. ACK. This seems like it might be the simplest fix of all? Functionally if not programming-wise.
An error occurred while saving the comment Carla Smith
commented
With 100s of clients, the simplicity of the messaging system just isn't too workable. It causes poor customer service due to missed messages (by me), and inefficiency because my team can't helpfully address messages on my behalf.
The ideas I've had include:
- Being able to separate group messages from the default message thread, so that when I send a mass message, I don't lose all 'unread' messages from clients (currently when sending a mass message, it marks anything and everything as 'read')- having a 'mark unread' option (to allow for easier working with a team)
- having an auto-message from the trainer NOT result in an unread message from the customer being marked as read.
- giving admin-level "Trainers" access to all messages between coaches and clients, so that an admin team can monitor and address messages.
Carla Smith
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7,341 votesunder review · 138 comments · Client / Gym Members - ABC Trainerize » Exercises, Workouts and Programs · Admin →
An error occurred while saving the comment Carla Smith
commented
Yessss please. Google Calendar! Customers are requesting it.
I understand that this would be tricky with the way new Programs work, but it seems like it could be structurally workable as long as someone isn't Subscribed to a program (rather, copy to).
Carla Smith
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49 votes32 comments · Coach / Trainer - ABC Trainerize » Exercise, Workouts and Programs Exercises · Admin →Carla Smith
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34 votes
An error occurred while saving the comment Carla Smith
commented
I want to allow my assistants to be able to log in as themselves, and see messages between me (and/or other trainers) and clients. As is, they have to log in as me, and answer as though it's me, but say "hey, it's Lauren..." Based on the description of the Admin role, it seems like this would have been possible, but it's not. This would be very helpful for studio / enterprise level customers like myself with 300+ clients in the system.
Carla Smith
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26 votesCarla Smith
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94 votesCarla Smith
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52 votesCarla Smith
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6 votesCarla Smith
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345 votesCarla Smith
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19 votesCarla Smith
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210 votes12 comments · Coach / Trainer - ABC Trainerize » Exercise, Workouts and Programs Exercises · Admin →Carla Smith
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1,975 votesplanned · 169 comments · Coach / Trainer - ABC Trainerize » Exercise, Workouts and Programs Exercises · Admin →Carla Smith
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160 votesCarla Smith
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180 votes
An error occurred while saving the comment Carla Smith
commented
Heck yes. My customers actually request gamification.
Carla Smith
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80 votesCarla Smith
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Currently so-called "Shared Trainers" can see all clients, but each client can only be assigned to one trainer. It would be great if "Shared Trainer" could actually share clients.
So if i have a nutrition coach and a S&C coach, they can *both* be assigned to the same client, to provide their specialized service.