Ability to a comment/reply thread to a post in groups
Allow clients or trainers to comment on a post in a group so we don't end up cluttering the main group feed.
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Carla Smith commented
Oops, one more -
Allow "Archive" function to be on the Trainer's side only. So that inbound messages that have been addressed can be archived, but left active if they still need to be dealt with.
I actually thought this method was working (allowing me to work with the team) until I realized it was also archiving on the client's side. So I would answer a client, archive the message, and they'd never see it. ACK. This seems like it might be the simplest fix of all? Functionally if not programming-wise.
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Carla Smith commented
With 100s of clients, the simplicity of the messaging system just isn't too workable. It causes poor customer service due to missed messages (by me), and inefficiency because my team can't helpfully address messages on my behalf.
The ideas I've had include:
- Being able to separate group messages from the default message thread, so that when I send a mass message, I don't lose all 'unread' messages from clients (currently when sending a mass message, it marks anything and everything as 'read')- having a 'mark unread' option (to allow for easier working with a team)
- having an auto-message from the trainer NOT result in an unread message from the customer being marked as read.
- giving admin-level "Trainers" access to all messages between coaches and clients, so that an admin team can monitor and address messages.