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What can we improve or add for the coaching client or gym member ?

← Coach / Trainer - ABC Trainerize

Voice messages!

It’s a bit hard to get your excitement or instructions across when sending written messages so I think voice messaging would be a great addition. I’ve had clients reach out to me this way on IG and the response is much more fluid.

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Gabriella McArdle shared this idea  ·   ·  Report…  ·  Admin →
completed  ·  AdminAnonymous (Product owner, ABC Trainerize) responded  · 

Hi everyone,

Thanks for your great suggestion! We’re marking this idea as completed! You can learn more about it in this blog post or in this help article. 


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You and your client MUST be on app version v.7.114.0 in order for the voice message function to work on mobile. It will not  work otherwise. Certain Custom branded apps are still rolling out, but  you should be getting it shortly if you haven’t so far.

Few important things you should know about voice messages feature:

  • Voice messages are available in DMs, and Groups, and both on Web and Mobile.
  • You have 2 ways of sending voice message:

-Tap, Hold to Record and Release to send
        -Tap, Hold, Swipe up to lock for hands free, Record hands free and Tap to send

  • Length of voice message is up to 5min long.
  • You have ability to speed up the voice message to up to 2x.
  • Voice messages in groups are off by default for clients, but you can turn it on in the settings.
  • Just like any other message you can delete voice message.

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Please note below items we are aware of an working on. We don’t have precise ETA yet for it:

  • User can’t start new thread with a voice message - currently in development and we will be releasing this fix soon
  • Trainer can’t turn off voice messages for clients in DMs - on the roadmap no ETA at the moment but you can vote for this idea here as we will be regularly checking demand for this which will help us prioritize this feature.

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We’re returning your vote to you so please come back to ideas.trainerize.com to add your vote to other ideas.


Thanks!

Show previous admin responses (2)
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  • Coach George commented  ·   ·  Report

    An awesome idea, especially if they would be also sent as Auto Messages. Here's a cool way you can use these:

    I like sending clients informative messages. But some of them are really long and some clients don't like reading long messages. However, I would like to also send them the Audio version of the informative message. That would make things a lot easier for clients who are in a rush when receiving the messages.

  • Chaim Loeb commented  ·   ·  Report

    Can we have an update on when this will be happening please!? It will change my business!

  • Ashley Smith commented  ·   ·  Report

    Asap. For now, I just cover camera and record voice only, but it's annoying when the video feature crashes the app.

  • Anonymous commented  ·   ·  Report

    Good to have a audio message option in messages section. It be the best option and will be useful For most of the people who can not type and for the people who wants to send audio msg insted of txt msg

  • Alex Ho commented  ·   ·  Report

    please please PLEASE install this feature guys. I voice memo with a few clients over WhatsApp and it really does make a huge difference. If Trainerize had this it would set the app way above their competitors

  • zack commented  ·   ·  Report

    This is the only reason I would choose mypthub over trainerize.

    The whole instant messaging is very out dated and slow.. no offense trainierize, you guys are amazing with the other features. Community & communication should be priority now that you got workout builder on point

  • zack commented  ·   ·  Report

    Add voice messaging inside the instant messenger so I can have more genuine interactions with my trainer.

    It will Also save me a lot of time to not have to text and they can hear my tone of voice better.

  • Victoria Ngo commented  ·   ·  Report

    So much more of a personal feel when we’re able to voice msg our clients!

  • Sarah Doell commented  ·   ·  Report

    This would allow us to maximize our time which = more clients which = higher priced client packages purchased from Trainerize

    Win-win for everyone! :)

  • Tara commented  ·   ·  Report

    YES. Please please please! This would be great for giving feedback and also just sending a quick personal encouragement message as well.

  • Nikita Curins commented  ·   ·  Report

    it would be very beneficial to answer clients in voice messages especially if they send videos of their exercise technique to review and give them feedback.

    IT WOULD BE A MASSIVE TIME SAVER.

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