Session Tracking Enhancements to Improve Trainer & Client Experience

1. Problem

As a trainer managing high volumes of recurring sessions, I’ve noticed a key inefficiency: there’s no centralized view within a client’s profile to track their session history—what’s scheduled, what’s been used, and what remains.

Currently, I must:

• Manually sift through the calendar week-by-week to count sessions
• Deduct from the session credit count without any way to confirm attendance (e.g., check-in or cancellation status)
• Address client questions about remaining sessions without immediate or confident answers

This lack of transparency creates friction in communication and undermines the trainer-client trust dynamic—especially when sessions overlap between billing periods due to rescheduling or travel.

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1. User Impact

Clients often:

• Travel or reschedule, leaving sessions “banked”
• Stay on recurring billing cycles but fall behind on usage
• Ask how many sessions they have left—and expect a clear, instant response or ability to see on the app themselves.

Without a session tracking system that reflects billing and attendance status, both trainers and clients are left guessing. For trainers, this creates admin overhead. For clients, it reduces confidence in the system and can affect retention.

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1. Proposed Solution

I suggest implementing two critical features that will significantly improve Trainerize’s session management capabilities:

A. There should be a Reserve/Book button and under that tab clients can see
-> One page showing a list of:
• Unused Credits OR Remaining Sessions, including future scheduled sessions because those session are still available for them to reschedule to move around before the next billing date (e.g. Session Credits Available: 8 - 60 minute in-home personal training sessions)
• Display of next billing date for client visibility next to this so the client and trainer can actually see how soon they need to use these sessions before they expire or accrue more. (e.g. Next Billing Date: Thursday, April 17, 2025)
• Below that there should be one list in chronological order of Upcoming Reservations/Appointments-- then a separate tab named My Reservation History this should include Past Sessions (with check-in, no-show, or cancellation status) AND include upcoming reservations that are booked in the future.

see example --

Reserve/Book Menu:
Tab: Reserve Button (this takes you to the booking page)
My Reservations (not a tab)
Upcoming Sessions: 2
Time and Date [Type of session | Trainer Name | Location]
5:00 PM - 4:00 PM Sun, April 20, 2025 Personal Training with Cassie S. Gym Tampa, FL
5:00 PM - 4:00 PM Thursday, May 1, 2025

Tab: My Reservation History
Sessions History
Time and Date | [check-in, no-show, or cancellation status | Type of session | Trainer Name | Location]
5:00 PM - 4:00 PM Sun, April 7, 2025 | Checked In | Personal Training | Cassie S. | Gym Tampa, FL
5:00 PM - 4:00 PM Thursday, March 27, 2025 | No Show | Personal Training | Cassie S. | Gym Tampa, FL
5:00 PM - 4:00 PM Thursday, March 20, 2025 | Cancelled (Refunded +1 session credit) | Personal Training | Cassie S. | Gym Tampa, FL
5:00 PM - 4:00 PM Thursday, March 20, 2025 | Cancelled (Forfeited -1 session credit) | Personal Training | Cassie S. | Gym Tampa, FL

B. Status Differentiation for Session Credits
We need to visually distinguish between:
• Scheduled
• Consumed (attended)
• Unused
An Optional manual check-in/check-out feature for attendance tracking is also crucial so we can remember if they showed up!

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1. Why It Matters These features would: • Reduce administrative time for trainers • Increase transparency and trust with clients • Prevent session mismanagement or accidental overuse/underuse • Empower clients to self-monitor and stay on track

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1. Closing Trainerize is already a powerful tool, but these small, thoughtful updates would make a significant impact for trainers like myself—especially those managing hybrid models and flexible client schedules. I’d love to speak further about this or provide a prototype mock-up if helpful.

Warm regards,
Cassie Smerek
Owner | Personal Trainer | Wellness Strategist