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Coach / Trainer - ABC Trainerize

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!

What can we improve or add for the coaching client or gym member ?

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300 results found

  1. Auto Messages / Emails for new PURCHASE, not just new CLIENT

    Allowing for auto messages / auto emails to send for a new PURCHASE, not just a new CLIENT.

    When a previous client signs up again, they do not receive any of the initial Welcome Emails, PAR-Q, First Sign-in Message etc.

    It would be great to be able to have an additional messaging flow for any new purchases, not just new clients, so that returning clients can receive any new updates, fill out a new PAR-Q etc, since a lot can change over time (on both sides).

    • If a new workflow for this isn't possible, maybe even a checkbox to select…
    2 votes
    0 comments  ·  Messages  ·  Admin →
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  2. Ability to have rich text for messages like bold italics

    Having the ability to have full access to customizing the auto messages would be great. For example, being able to do the following would be important to the brand and consistency of messages:

    • Allowing for general editing such as use of bold, italics, font size, color, centering, etc.
    • Allow for more customized auto-fields (i.e., 'goes by name', date, etc.)
    • Allow for us to be able to insert images, videos, etc. into the auto message.
    • Allow for the ability to choose when we want the message to be sent (beyond the 14 days we currently have).

    Thanks in advance! :)

    1 vote
    0 comments  ·  Messages  ·  Admin →
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  3. Additional Reactions

    My clients would love to be able to use a heart reaction instead of just a thumbs up when they appreciate or agree with something that’s said either in messages or with other people in their group.

    13 votes
    2 comments  ·  Messages  ·  Admin →
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  4. comment on individual exercises

    comment on individual exercises, that I'd be able to then see week-to-week, rather than having to scroll back to an old workout and then open

    64 votes
    4 comments  ·  Messages  ·  Admin →
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  5. message analysis export

    Messaging export or analysis options.

    Support tools such as Intercom or Zendesk allow you to export chat records, which allows things like keyword analysis, peak timings etc.

    Some way of doing this directly from Trainerize (not with Zapier, as the zaps required would be prohibitively expensive) would allow us to get really smart with our clients.

    2 votes
    0 comments  ·  Messages  ·  Admin →
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  6. Auto-responses

    For example, once a client reaches a certain day, the calendar sends the client an auto-message with a question. Depending on their answer (yes
    or no) It triggers a customized auto-response, whether its another message or the ability to send a product for sale automatically

    4 votes
    0 comments  ·  Messages  ·  Admin →
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  7. Ability to delete a bulk amount of reoccurring scheduled messages

    For example, i have set a check in message for 52 weeks of the year and i cannot remove it. I have to go through and delete them individually. Aint no body got time for that

    8 votes
    0 comments  ·  Messages  ·  Admin →
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  8. Being able to see when a message sent by the coach has been seen/read by the client.

    6 votes
    0 comments  ·  Messages  ·  Admin →
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  9. Video analysis - voice over & scrub video

    It would be INCREDIBLE if you could respond to a client sending a video of their exercise with a voice over/screen record of you scrubbing through the video and talking through what they could do better. I coach a lot of athletes and this would be super relevant

    17 votes
    0 comments  ·  Messages  ·  Admin →
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  10. Sub-folders/categories for Messages

    ability to create sub-folders/categories in messages that would allow better organization.

    1 vote
    0 comments  ·  Messages  ·  Admin →
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  11. Allow multilingual support with a translation tool, from which users are able to translate the app to their own language

    Allow multilingual support with a translation tool, from which users are able to translate the app to their own language.

    This allows for a faster integration of other languages, as we are getting complaints from our users that they are not fluent enough in English and hence not able to use the app in a friendly way.

    This is one of the most important reasons our clients end their subscriptions.

    30 votes
    3 comments  ·  Messages  ·  Admin →
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  12. Schedule an auto-mated message to arrive after a client has completed an activity.

    4 votes
    0 comments  ·  Messages  ·  Admin →
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  13. Automated 'low usage' messages when client's don't log into the app for a period of time

    Have automated and customisable 'low-usage' messages sent out if a client hasn't logged on to the app in 'x' amount of days, or didn't complete their workout, etc.
    This would be a powerful retention and accountability tool.

    1 vote
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  14. Video Messages when on Desktop

    It'd be awesome to be able to do video messages from desktop, so I don't have to go back and forth on mobile a ton, and since it would upload a lot faster than on mobile.

    34 votes
    2 comments  ·  Messages  ·  Admin →
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  15. Allow mass messaging of all clients (no limit)

    1 vote
    0 comments  ·  Messages  ·  Admin →
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  16. Allow admins to audit or monitor messages from trainers

    As the owner of a fitness business, I would like to spot-audit messages from my trainers to ensure communication quality/

    94 votes
    31 comments  ·  Messages  ·  Admin →
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  17. Sending mass messages to client's phones via text as well as through the app

    I would like to send mass text messages to clients who are not engaging in their program. People who are not engaging in the program are obviously not on the app. i need to be able to send them a text message, encouraging them to re-engage. Otherwise I will never reach them. It is inevitable that 100% of people will fall along the way. Whey they are in a bad place, they are not using their app - but you can reach them immediately and anywhere with a text. Give it some consideration.

    11 votes
    0 comments  ·  Messages  ·  Admin →
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  18. Automated "Missed Workout" messages...

    We have non-editable missed payment messages, but what about a custom message for when people miss their workouts, rather than just relying on the tags feature.

    It will add a further automation layer, therefore less stress on the trainer(s), when they have multiple people missing workouts.

    For example, if we can set the time of the message to send at, say 7pm, asking why they haven't recorded a workout.

    "Hey {FirstName}, I notice you didn't compete your workout today.. Why?"

    7 votes
    0 comments  ·  Messages  ·  Admin →
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  19. Video response to check ins and longer video reply

    2 votes
    0 comments  ·  Messages  ·  Admin →
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  20. schedule automated messages past 14 days and not just at 9am

    Would love to be able to schedule an automated check-in message at 1 month, 3 months, 6 months, etc. Also, be able to customize the time of day they are sent.

    4 votes
    1 comment  ·  Messages  ·  Admin →
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Coach / Trainer - ABC Trainerize

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