Ability to pause, freeze or pro-rate a payment to accomodate vacations and time-off
Ability to pause, freeze, pro-rate or change payment date of client's next invoice payment date instead of cancelling their plans and restarting.
This is to acomodate when clients want to go on vacation, are sick or have any other time off.
Alexandra McManus
shared this idea
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Brock Waluk commented
Please make this happen1
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Vanessa Aponte commented
posted 6 years ago, and needed now more than ever
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Em Donkers commented
We need this asap!
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Daniel Barton commented
This is a BIG part of running a business. Especially this model.
Could you all please at least give us an update as to whether this is even in the works? -
Anonymous commented
So it has been pretty much 6 years since original post, it still seems like there's no solutions to that, which is a bit frustrating.
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Candi Grigg commented
Hi have a large data base and not having this feature is costing me money in clients not setting it back up in a timely manner and its costing me time to chase them for funds again.
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Jen Cavallaro commented
We really can't pause clients payments?? Wtf
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Reeff Kuhn commented
Really guys come on, this is a crucial feature, get on it.
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Rachel Mahan commented
Why has this not even been addressed?
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Olly Bashforth commented
This is so important, why would this app not have this feature? so easy to set up aswell
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James Elmer commented
This is a must.
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Sunni Torgman commented
Please implement this, its so important for long-term client adherence and retention. It can also be helpful for clients who struggle with all-or-nothing thinking ("if I have to travel and can't pause, might aswell not start.." etc etc).
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Alex Puckhaber commented
I definitely need this badly as well!
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Gym Code
commented
This is really important to have as a set up for the clients. If they take a holiday and come back not feeling like joining again or being lazy to join. We will miss the opportunity and also they won’t be held accountable anymore. When they know the transaction will be going through after they come back, it makes them committed.
I understand that trainerize works by keeping the consumer in mind and not the trainer or company who are using it but you need to be fair by understanding from the clients psychology that they might not feel like joining again as it’s hard work.
For them to make fitness a lifestyle takes time and most of the times they fail. You should definitely have this feature , I can see you have already 199 votes . And I have heard of you have 200 votes for some issue , you do take action and implement it .
So please Trainerize, fix this issue for our sake -
JP Zengerle commented
This is critical and seems like an easy thing to implement. At the minimum, we should at least be able to “skip a payment” for the clients that are getting too far ahead of their sessions. There’s too much friction to turn off a client’s payment plan, wait for them to catch up and then have them re-sign up
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Scott Ho commented
I need this! I dont know how this is not an option...
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THIS IS SERIOUS. I've completely lost clients over this...
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Coach Adrian commented
boy oh boy this would be sooooo helpful!
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Shauna Lamotte commented
This is something that has made me consider changing to another developer - having the ability to personalise payments is a must, or at least allow us to use stripe and set up the programs as paid through a different method
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Natasha Caleel commented
So necessary! Not having this causes so many billing issues for me