Yes! We need to be able to change payment dates!

The ability to prorate or change the duration of a product. It would be nice when clients are out sick, or on a vacation for a week to be able to extend their products. Since I sell mine on a monthly basis, I can't just track their missed sessions and add them to the next month. More ability to make adjustments to client's memberships/products would be really appreciated.

why has this not been fixed yet?! disgraceful

Yes please! I always take a Christmas holiday and have to deactivate the auto-payment done via Stripe and restart the subscription all over again in January. I have lost clients due to this already so please let's change this!

Come on! How long do people need to ask for this?!

I'd like to see this feature show upcoming payments, and allow adjustment of both the payment about (+/-) and date, either permanently or as a one-ff change. Use case would be I'm unavailable on a day a client has a scheduled session and we can't replace it, I'd change their next payment to reflect the missed session. Currently have to create/use a temporary discount code, and sometimes go back in afterwards to reapply a permanent discount code where one was already applied.

I totally agree! This feature would be so handy as some members just need to skip payment all together due to holidays and etc.... but not necessarily to cancel the full subscription....

I cancel the payment and restart a new billing cycle for a month later

It would be nice to be able to suspend a clients account and payments for a certain period of time rather than having to cancel payment, deactivate account and then reactivate and add new payment each time.

yes please.... in the process of canceling and restarting I lost some students...

Freezing or skipping debits would be amazing! I think this is mainly relevant for ongoing direct debit (ie weekly/fortnightly). Those clients who purchase a bulk pack, it is easy enough to keep them active and extend their use for those extra couple of weeks/sessions. This feature would be very handy for when either the client or I am away so you can skip a week or two and it automatically starts the debit again on the return date. It takes out the decision making/second guessing aspect of restarting the subscription. People don't want to be reminded of bills/expenses, they just want it taken care of.

I usually cancel current subscription, delete all upcoming phases so they can't see them then have them message me when they are ready to begin again and manually create a new subscription and manually import the phases back into their program.....it's time consuming and honestly annoying.

I would love to have the ability to pause a recurring service/payment with the option to add a start date to resume the billing rather than canceling a product and then having to sell a new product.

I have a few client that are in the military. They will continue with their train program when they return. I would like the ability to freeze their payment deductions until they return. When the account is unfrozen, I want the ability to choose the agreed upon payment start date. The number of payments will resume from there. This is also good for those who may get injured and need to take some time off for recovery.

When freezing a subscription, the minimum active period should be the same, e.g. a one month freeze in the middle of the 3 month subscription extends the end date by a month.

Freezes should be custom times - in the case that we freeze for a month, we simply pause a month's payment, but in the case of a two week freeze, payment dates each month/period are kept the same minus a calculated 2 weeks of pay (e.g. £100/month program frozen for 2 weeks would incur approx. £50 fee reduction the following month for the remaining two weeks they were using our services, but then the end date is extended by two weeks in the case of fixed-term products).

Thanks!

Custom billing would be most ideal.

With the option of selecting the start date, end date, payment frequency (weekly,biweekly, monthly or in full), the ability to hold payments for intervals of weeks by extending the clients commitment/end date, and the option to change payment date would reduce most financial friction experienced by clients and provide trainers the freedom to scale their business as desired while offering exceptional care and sensitivity to individuals obstacles like vacation, illness and injury, temporary financial hardship etc. From my in person experience this always led to a stronger connection with clients and increased lifetime value for the business.

It would be nice if a client would be able to stop using Trainerize (let’s say 3 months), come back into where they left off in your Program. (They need a surgery for example).

For example, one of my clients is in my Monthly Program. They are on week 43. It would be nice, when they come back they could continue from week 43 instead of Week 1 again.

Ability to pause, freeze or change clients payment date

I currently use Acuity Scheduling for payment and these features are present in some form in Acuity. The answers below are how I accomplish it in Acuity.

Currently when someone needs to pause their subscription, what do you do?
I determine the next billing date with the number of days/months paused and edit the next billing date. Once it is set I can forget about it.

Do you keep them on the same billing date, but skip payment cycles? What about partial months? How do you account for that?
Answer above accomplishes any of these variables.

Or do you simply just switch the next billing cycle date?
Having the flexibility to change the specific billing date is very helpful to accommodate a number of variables within the client's specific situation.

ability to pause would be great