Trainer & client login
Trainers need the ability to use the app as if they were a client to help guide and teach the client how to use the app. Especially with the new nutrition coaching features, trainers must know the process for scanning food, trying the meals in the app, tracking macros, etc.
Right now it is a pain to log out and log back in as a “test” account I made to understand the workflow of the app. I also have to now pay for a seat as a “test” account just so I can learn the app’s features and how to coach my clients. I then have to log back in as a trainer and go through the whole app sign in process again. It is a big waste of time and not intuitive.
As a trainer using the app for our business, especially using the app as a custom branded app or enterprise, we should know the workflow and capabilities better than our clients. It is a disservice to us as trainers not to interact with the app in the same manner our clients do, as I’m finding my clients have questions I cannot answer unless I log in under my “test” account and mess around.
Also, my clients view is different than mine, so it makes it harder to navigate them. I am constantly logging into my “test” account and again this is a huge pain.
Please help!
Jenni Hyams
shared this idea
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Client Success Team commented
I was thinking this exact thing! It's so frustrating not being able to know exactly what my client is referring to when they are struggling with a feature in their app that I can't see as a trainer profile. Like you I'm now having to waste a "seat" to create my own profile to test out the features and make my own guidance videos so that I can delete the account when a client fills the space.
As a trainer I shouldn't have to pay to use all the functionalities of my app this includes the full client view. I shouldn't have to scour youtube for an updated video with the most recent features of the client view to send to my client to answer their question - I should be able to answer their question directly. Also having trainers able to share their journeys humanizes us and can motivate clients. I have clients tell me all the time how they like my Instagram content where I show my routines - imagine how motivating it would be for them to see what a trainer does behind the scenes from the app directly.
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Ilker bey commented
Let trainers coach theirs self inside their trainer profile. Give them the possibility to train and follow their diet withing logging in as a customer.
With this trainers will inspire and motivate their customers.
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Nik Signore commented
I would love to be able to use the app just like a client without having to use weird workarounds. I want to participate and lead by example by earning achievements and tracking my fitness stats.