It’s a bit hard to get your excitement or instructions across when sending written messages so I think voice messaging would be a great addition. I’ve had clients reach out to me this way on IG and the response is much more fluid.

Left/right speech bubble format to maximize space in the chat window.

Automatically send a message to a client who doesn't log in a workout for that day. That could be an in app message or as an email.

Online status, showing a small green dot or "online" badge when the client/coach is currently online.

Want to be able to send multiple photos at one time.

Would be very helpful if there was search inside each conversation in messages

Some form of 'description' section on the group chat feature or the ability to pin certain information like links or messages to the top of group chats for easy access by all group members

comment on individual exercises, that I'd be able to then see week-to-week, rather than having to scroll back to an old workout and then open

For example, once a client reaches a certain day, the calendar sends the client an auto-message with a question. Depending on their answer (yes
or no) It triggers a customized auto-response, whether its another message or the ability to send a product for sale automatically

Would love the option to have an automated message sent from me if a client sends a message outside of normal business hours. Would also be great if we could set business hours for when we get notifications. Boundary setting is important!

For example, i have set a check in message for 52 weeks of the year and i cannot remove it. I have to go through and delete them individually. Aint no body got time for that

As the owner of a fitness business, I would like to spot-audit messages from my trainers to ensure communication quality/

Its annoying for our clients to not be able to message our customer service reps unless they first reach out to them. Wish there was an option to allow clients to message all or certain staff vs waiting for staff to reach out

Just like on iPhone, the ability to send short audio recordings or replies on the message tab of the app

It'd be awesome to be able to do video messages from desktop, so I don't have to go back and forth on mobile a ton, and since it would upload a lot faster than on mobile.

There are certain scenarios where I want to schedule the same message to multiple clients. I know it can be done as an immediate message but would be helpful to be able to schedule these in advance.

I would like to send mass text messages to clients who are not engaging in their program. People who are not engaging in the program are obviously not on the app. i need to be able to send them a text message, encouraging them to re-engage. Otherwise I will never reach them. It is inevitable that 100% of people will fall along the way. Whey they are in a bad place, they are not using their app - but you can reach them immediately and anywhere with a text. Give it some consideration.