Feature requests, ideas and suggestions

We are continually upgrading Trainerize with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other trainers can upvote your ideas. The idea forum allows us to keep a pulse check on what our trainer community as a whole wants.

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This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our trainer community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

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When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of trainers and how it fits with the overall vision of Trainerize.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!
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  1. Take away $1000 limit in Trainerize Pay

    A few of our products are over $1000 and in Trainerize Pay we have to send the client 2 invoices of $500. If the limit of $1000 was lifted we wouldn't have to send multiple invoices.

    378 votes

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    29 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion.

    We’re planning this for Q1 next year for businesses to be able to apply to increase their transactional limit.

    You will have to pass certain verification checks to have your limit increase, something similar to a credit card limit increase.

  2. Allow in-app sign ups and seamless in-app purchases via AppStore or PlayStore

    My business has a significant amount of people trying to download my app and they're blocked from signing up.

    Also, after that, they cannot upgrade to a paid plan in-app.

    We are ok with the app stores taking 15% of the commission as it outweighs the loss in business of people not being able to seamlessly sign up.

    36 votes

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    3 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to lock a client in for a contract term

    I want to be able to take 12 monthly payments for a year and lock the client in once they've agreed to the product.

    35 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to pin ads on the dashboard to upgrade or buy session packs

    I would like the ability to post a banner to ask members to buy session packs or upgrade to a nutrition coaching add-on on the dashboard.

    3 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have an Option to Include Practitioner and/or Billing Number on Invoices

    Have an option to include details like practitioner/billing number on invoices.

    For practitioners/therapists like physios, RMTs, kinesiologists, etc, the ability to include practitioner and/or billing numbers on invoices is important so that the client can submit the invoice for insurance claims.

    2 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Set up Trainerize pay in Kenya

    Set up trainerize pay in Kenya ASAP

    1 vote

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow for more add-ons in program automation [stacking programs]

    Currently the add-on automation is set to 3 programs per automation cycle, please increase this limit to allow for more programs.

    4 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Flexibility to create invoices for clients

    I would like more flexibility to create invoices for clients. Currently, I use another platform to create invoices for some of my clients. Trainerize only gives the option to bill a client monthly for a main program. I have some client that do split payments and some clients that do package sessions that are not monthly payments. The other plat form that I use, gives me the flexibility to create invoices that will allow my client to make their payments. I would for that flexibility within Trainerize also.

    2 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Program pay at time of purchase, start program on specific day of the week

    It would be nice if the client would be charged the day they click purchase and not on the program start day. eg - if they purchase Wed but program starts on a Monday it messes up the program's days of the week. And have the option to add-on pre-programmed workouts that automatically load to their training program until the main program starts 'next ***'.

    3 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow clients to pay trainers directly through the app

    Make a way for clients to pay trainers directly through the app. Send reminders when payments are due.

    6 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Revolut payment

    Can you add Revolut payment.. Its so easy way. And you add then Croatia in payment, bec you still didnt even Its in EU.

    1 vote

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  12. allow clients to leave a tip for their trainer

    Add a tip option to payments at checkout. There is a discount code box but it would be nice if there were also an area where clients can leave their trainer a tip.

    2 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability for clients to pay subscriptions via ACH

    I want to pay my subscription via my bank account directly by entering bank information.

    6 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Self-cancelling a downgraded plan before it comes into effect, with certain conditions

    It may be useful to hand trainers the ability to cancel downgraded plans before they come into effect. Often, trainers change their minds right after opting for a downgraded plan and wish to retain their original, higher plan. Right now, these trainers need to reach out to Coaches, who further need to reach out to other Coaches with Recurly access (to have this executed). Although this isn't a tedious process to work through, it may be practical to provide the trainers with the permission to do this themselves (perhaps, with certain parameters in place - such as a time cap),…

    2 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 5 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow free trial option with credit card

    This is good to get new customers to sign up themselves. People would like to try before spending their money. A few days or one week free trial will be an awesome feature.

    55 votes

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    3 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Recurring payments come out on the 1st of the month

    Have the option for all recurring payments to come out on the 1st of each month. Currentl, there is the option for payments to come out on a fixed date, one time or recurring from the date of payment. For the purpose of monthly tracking, it would be handy to have the option for recurring payments to come out on a particular date of every month.

    1 vote

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Take cash and card payments via Zettle integration

    Not all clients like to pay through Trainerize pay, but are happy to pay via cash and card reader payments instead.

    Zettle offers these options, but must track product sales separately. It would be great to have the option to sell products listed on Trainerize pay (e.g. 2 per week 1-2-1) via both the current Trainerize Pay system and Zettle integration in order to track sales more easily and consistently.

    I would suggest this is done via mobile for simplicity of inter-app communication. This could either be a separate Trainerize Pay App which either integrates Zettle into the Trainerize Pay…

    1 vote

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Rearrange client payment days

    Have the option to change the date of the direct debit for a client

    1 vote

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Later payment withdrawal date

    Have clients sign-up and have payment come out at a later date that suites clients needs.

    2 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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