Coach / Trainer - ABC Trainerize
244 results found
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last minute cancellation
There is currently no way to initiate or track client last minute cancellations...
a client can't go in to enter the last minute cancellation (assuming the settings are restricted for the standard 24hr window). I would HATE to show up at the gym for a 6am if the client cancelled in the middle of the night...I wouldn't know as I wouldn't get the notification that they cancelled unless they messaged me directly.
as a coach, I can't go in and last minute cancel (ensuring that the session credit is still used) if they messaged me directly...and in order to "track"…
4 votes -
Allow trainers to create an appointment in the calendar without assigning it to a client
I have a few clients over 75 who are…app-resistant…and I am unable to add their sessions to my trainerize calendar. Since their sessions do not always fall on the same time each week/month, I cannot just block the time out in general availability, so this keeps me from being able to open up self-booking for my clients. I imagine a feature like this would also help trainers block off time in their calendars for one-off things -like doctor’s appointments for example- that cannot be included easily in availability calendars, but still make a trainer unavailble for client self-booking.
6 votes -
Allow schedule type overrides:
I am moving my business over from wellness living. This software allows clients to book semi-private or private sessions anywhere in the schedule.
If a semi-private is booked, it will allow up to 4 people to book in that hour. If a private is booked, no one else can schedule.
For Trainerize, I'm thinking of having the ability to make your schedule all "group classes," but allow private clients to override an empty hour if that group hour doesn't have any scheduled clients.
1 vote -
A class needs to be able to be marked as completed
A class (virtual or in person) needs to be able to be marked as completed and it count towards an exercise session. A client shouldn't need to create a WOD to get "credit" for their session.
5 votes -
classes session count and register
Id like the ability to tick members off when they turn up to the class. currently you can see who is coming to the class but it would be a good idea to put a check box to clients name and when they turn up instructors can mark them off.
this will be good because clients love session count.
They want to know how many sessions they done in a month or over a year as this keep them motivated. and you can add a milestone badge for like 25, 50, 100 sessions attended
6 votes -
Multiple Calendar Options
It would be great if we could have the option to block out time on the calendar daily/weekly, with an unavailable block. Things like lunch breaks, travel time, or programming, can all be classified under "Other" but it would be nice to show this on the calendar so other teammates know availability, and I don't have to update the greater calendar availability weekly.
5 votes -
names in group classes
For client privacy purposes - please let us hide the roster / name list for attendees of classes! :)
8 votes -
Automated Customizable Messages for when Session Credits are Running Low
As of April 2023 there isn't a way to have automated customizable messaging when a clients session credit package is getting low. It would be great to implement both an email, a phone notification, and text message notification options for automated messaging while marketing to continue renewing a particular product or service that a trainer may have on a recurring basis. That is to say without having to post it within the calendar of the product itself.
8 votes -
Allow more than two session options for a product
I want my clients to be able to book unlimited classes of various different formats when they purchase my monthly membership. Right now products only allow two total sessions. I would like them to be able to choose any of the class sessions I offer when they pay unlimited.
3 votes -
List equipment for class
Be able to list equipment needed for specific classes. This allows early birds to get their space setup. It also allows subs to let regulars know if the equipment will be slightly different. Some instructors keep the equipment each week exactly the same, but other instructors like to add variety, so this would be helpful to get classes started on time.
2 votes -
Consultation Appointments
The ability to schedule a consultation appointment with a lead that is not is a yet a client. This will allow coaches to see the consultation appointments in the system along with schedule appointments.
4 votes -
Been playing with the new class booking feature and it's great - however there definitely needs to be a way to hide names of others in class
Getting ready to move all of our semi-private training and classes into the app from acuity and as I'm stress testing it I realized it shows the names of other people in the class on the client view. It does hide last name but I can still see this causing an issue - any easy way to change this quickly
5 votes -
Client's names remain anonymous when booking into a class session
I would like a setting on the appointment page where clients can't see the names of other clients when they book a class session and can't be seen themselves. I know that it is only the first name and the first letter of the last name that shows, but I run a smaller and intimate gym where most people know each other. I feel that being able to see who's in the slot and knowing that other people can see when you're training blows the whole confidentiality of it.
I would love to use the booking system on the platform…
7 votes -
Business app for staff
Have a business mobile app for staff to be able to do everything on their phone that they can do on the PC. The ignite website is not user friendly on a phone and cannot be utilized.
2 votes -
Enable reserved spots (and recurring reserved spots)
Most of my clients have a recurring schedule. However, their appointments cannot be put on the calendar until their subscription renews and either they or I notice and manually add them. This leaves their normally reserved times open for the taking by other clients who either don't have a recurring schedule, are new, or are looking to reschedule a normal appointment due to an exception in their schedule.
This causes issues because then I have to reach out to the client who just booked thinking the time slot was open and I have to explain that no, it's not actually…
2 votes -
Remove clients from schedule if session credit expires
Please remove clients from the schedule if the credit they used to book the class expires between the booking date and the class date.
I have found that clients can book classes after their session credits expires if they book the class before the credit expires. For example, I have one client who will book classes weeks in advance to avoid losing her credits because she knows they will expire soon. Essentially she is bypassing the credit expiration dates.
2 votes -
Schedule Recurring Sessions
We have ~100 clients and we WANT to use the calendar but it would be extremely time consuming to enter the sessions every week.
The ability to book recurring appointments would be a very simple fix for this.
Please add this feature so we can utilize the awesome reminder system!4 votes -
Manual Check into Class - Time limit
Need to limit ability to manually check into class, currently you can book a class and enroll into the class at same time...based on Enrollment Window.
This needs to be based on check in window. 1-2 hours prior to class.
Currently members are checking into class days / weeks in advance and then not showing up and not opening spots for other people. class counts are all messed up etc.9 votes -
Remove the 24 hour reservation constraint
Allow class reservation as soon as click hits midnight-not a 24 hour constraint
1 vote -
Option to auto add clients to group classes when building their initial profiles
When creating a client account - trainers could have the option to invite them to all group classes offered so it shows on their training calendar/profile automatically. OR option to add classes when creating their workout plan for the month/season.
1 vote
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