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Staff / Trainer - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!

How can we improve ABC Ignite Engagement for coaches, trainers and gym staff?

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96 results found

  1. Customer Service Email on the APP

    The contact email in the APP engagementhelp@abcfitness.com can be confusing to members, quite a few members email into this email to freeze or cancel or dispute payments etc. Can something be added that says: This email is ONLY intended to research, troubleshoot, and escalate app problems that are being presented to members/clients. Do not use this contact for any membership changes or concerns.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  2. Search Tab and Management tools in Groups Section

    The Edge Fitness has hundreds of groups being used in their platform. Their leadership team is looking to have a search tab in the groups section to pull up specific groups without having to scroll through the hundreds of Groups. They would also like the ability for admins to delete groups without having to "join" them.

    1 vote

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  3. "Have set up account" Auto-tag

    YouFit wants to identify the list of members who have set up their accounts so they can filter down the members who they know will receive any messaging they want to push out.

    1 vote

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  4. multiple Roles should be allowed to import from ABC Fitness Solutions.

    Currently the only role in app that can import from ABC is the Admin/owner role. Since many organizations admins work out of a corporate location, there needs to be a way for us to allow other roles (manager specifically) to import from ABC since those operators work at the clubs. In a perfect world, this permission should be a toggle per role.

    1 vote

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  5. "Auto-Renew" toggle webhook

    Clubs will receive a notification when a user toggles the "Auto-renew" payment to OFF so that they can attempt to rescue the member before their membership lapses.

    1 vote

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  6. Payment Freeze in-app

    Users can request a "freeze" entirely in-app (or on web) without needing to call in or go to the physical gym location.

    1 vote

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  7. When a member uses find a club, selecting a listed club should launch the members maps and GPS from their mobile device.

    When a member uses find a club, selecting a listed club should launch the members maps and GPS from their mobile device.
    (per Gregory.White@abcfitness.com)

    1 vote

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  8. The clubs should be able to select the default notification settings for their members.

    The clubs should be able to select the default notification settings for their members.
    (per Gregory.White@abcfitness.com)

    1 vote

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  9. Fit3D Integration

    1 vote

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  10. Family Billing

    Turn off the ability to update billing and personal info in the new APP.. Since we don’t handle family memberships that well they won’t want members accessing this info on the app.

    1 vote

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  11. edit marketing material to included my brand

    Ability to edit marketing material to include logo & brand so that it seems more personal and connects with my clients

    1 vote

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  12. Ability to configure modules and features at location level

    1 vote

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  13. Ability to order a shake within the ABC+ app

    1 vote

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  14. Ability to restore deleted body stats.

    Add the ability to see and restore deleted data, I accidentally deleted my beginning body stats and I didn’t have it wrote down.

    1 vote

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  15. Limit frozen or inactive members from booking events/appts

    1 vote

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  16. Dunning procedure through Trainerize from ABC Financial integration

    Currently with Trainerize Pay there is a Dunnings process for delinquent payments that sends sms messages reminding the user to pay.

    It would be nice to have that process in place to send messages through TZ when a client is delinquent in payments from ABC.

    1 vote

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Staff / Trainer - ABC Ignite Engagement

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