Staff / Trainer - ABC Ignite Engagement
88 results found
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Appointments don't go to the app after you set them up on the computer
The app is not showing all if the appointments that were scheduled on the computer. I've had this app since October and it has gotten worse
1 vote -
Please add a Block to track Blood Glucose
I’m a nutritionist and work with pre diabetics. We track their blood glucose reading and would like to see a daily or weekly graph for that. Similar to RHR graph
1 vote -
Remove ABC club number from the class roster location name
The location's now display "##### Club Name". That number is meaningless to our members and doesn't need to be member-facing.
1 vote -
Auto-refresh the apps dashboard whenever navigating back to it
If you change clubs in the app the Home screen should auto refresh to the club they have chosen. Currently it does not do this unless they manually refresh and this can cause confusion.
not currently a good member experience. it should also say what club they are in on the Home Screen.1 vote -
Remove the “Add to wallet” feature or ability to turn it off
Remove the “Add to wallet” feature or ability to turn it off.
We should not have a feature that encourages members to NOT use the app. We want to push people to the APP not away from it.
by having the wallet feature will make members use the APP less frequently.1 vote -
Announcement URL Behavior Change
Currently, when we add an announcement with the setting "Open a webpage", it will automatically take the user to the webpage when they click on the announcement notification.
Please change the behavior so that when the user taps on the notification, it opens the app for the user to read and then decide if they want to go ahead and access the webpage.
1 vote -
Request to change the error message "The payment has been declined"
If a member is expired, the error should indicate such.
Telling a member their payment was “declined” in today's world causes them stress/anxiety thinking they were hacked, or there is a problem with their payment cards. This is especially a problem for us when we are the “new” billing/software company taking over a club's members. I think we would all agree that is not in line with the experience we want to project, and perhaps is something we can have addressed in a future patch? This is NOT a critical now issue that is impacting thousands, and the financial impact…
1 vote -
Remove the ability to add workouts
- Clients/members SHOULDN'T be allowed to add workouts and programming by clicking on the + Add workout button. This would be a big deterrent to our program.
1 vote -
Customer Service Email on the APP
The contact email in the APP engagementhelp@abcfitness.com can be confusing to members, quite a few members email into this email to freeze or cancel or dispute payments etc. Can something be added that says: This email is ONLY intended to research, troubleshoot, and escalate app problems that are being presented to members/clients. Do not use this contact for any membership changes or concerns.
1 vote -
Add ability for link sharing for Trainer's Appointment Availability
Add ability for link sharing to Trainer's availability on Trainerize and/or Datatrak like Calendly does: https://help.calendly.com/hc/en-us/articles/223193448-Sharing-your-scheduling-link
1 vote -
Search Tab and Management tools in Groups Section
The Edge Fitness has hundreds of groups being used in their platform. Their leadership team is looking to have a search tab in the groups section to pull up specific groups without having to scroll through the hundreds of Groups. They would also like the ability for admins to delete groups without having to "join" them.
1 vote -
"Have set up account" Auto-tag
YouFit wants to identify the list of members who have set up their accounts so they can filter down the members who they know will receive any messaging they want to push out.
1 vote -
multiple Roles should be allowed to import from ABC Fitness Solutions.
Currently the only role in app that can import from ABC is the Admin/owner role. Since many organizations admins work out of a corporate location, there needs to be a way for us to allow other roles (manager specifically) to import from ABC since those operators work at the clubs. In a perfect world, this permission should be a toggle per role.
1 vote -
"Auto-Renew" toggle webhook
Clubs will receive a notification when a user toggles the "Auto-renew" payment to OFF so that they can attempt to rescue the member before their membership lapses.
1 vote -
Payment Freeze in-app
Users can request a "freeze" entirely in-app (or on web) without needing to call in or go to the physical gym location.
1 vote -
When a member uses find a club, selecting a listed club should launch the members maps and GPS from their mobile device.
When a member uses find a club, selecting a listed club should launch the members maps and GPS from their mobile device.
(per Gregory.White@abcfitness.com)1 vote -
The clubs should be able to select the default notification settings for their members.
The clubs should be able to select the default notification settings for their members.
(per Gregory.White@abcfitness.com)1 vote -
1 vote
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Family Billing
Turn off the ability to update billing and personal info in the new APP.. Since we don’t handle family memberships that well they won’t want members accessing this info on the app.
1 vote -
edit marketing material to included my brand
Ability to edit marketing material to include logo & brand so that it seems more personal and connects with my clients
1 vote
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