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Member - ABC Ignite Engagement

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

Why should I vote?
This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

Vote subscribes you to the idea so when its status changes, you'll get notified. 

When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

Thanks!
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204 results found

  1. A place to enter to alert staff to broken or not working machines or dirty bathrooms/tanning etc

    I come early and the rowing machine was not charged in womens areas and the bathroom was dirty

    477 votes

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    4 comments  ·  Other  ·  Admin →
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  2. Google Fit/Samsung Health

    Add functionality for Google Fit and Samsung Health connected apps and devices

    29 votes

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    0 comments  ·  Other  ·  Admin →
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  3. Repair broken equipment in a timely manner, not months later

    Get equipment fixed quickly not months and months later

    18 votes

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    0 comments  ·  Other  ·  Admin →
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  4. Extend hours of operation

    I’m sure I’m speaking for all the early birds or parents, I would like to extend the hours of operations by two hours before or after, if you cannot do 24 hr gym. The two hours makes a huge difference.

    Definitely would help any new parents out there trying to get back to working out but can’t go when your child is awake.

    9 votes

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    1 comment  ·  Other  ·  Admin →
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  5. A way to cancel my membership online

    I tried to cancel my membership in store, and was denied told to do it online. Only for it to be a longer process. There’s no function in the app the allows you to view your membership agreement or cancellation policies for your contract. So maybe an easier way to get in contact with someone or an actual function that allows this process to happen quicker than a 2-3 week response period.

    14 votes

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    0 comments  ·  Other  ·  Admin →
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  6. Go to 24 hours OR at least extend holiday hours

    Close and lock pool area and move to 24 hours/7 days a week OR at least extend holiday hours. Please! 🙏

    16 votes

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  7. Open at 6 am on Saturdays

    Open earlier on Saturdays , some ppl work on Saturdays

    15 votes

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  8. Hours of operation

    Access and operation hours are incredibly inconvenient, especially Friday, Saturday, and Sundays.
    900pm close time on Friday evenings is quite ridiculous as more than less people have the chance to workout later due to Saturday work hours for members. Closing at 11pm Monday through Thursday is tolerable during winter hours when days are shorter but come early summer while it is lighter later it doesn’t get dark until 830pm I plan to cancel my membership as I work until dark every day. Currently I drive 25 minutes to the nearest Edge and the hours of operation does not leave me…

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  9. App integrations

    Please add the samsung health app to your app integrations

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  10. Allow for cancelation of the membership in the app.

    Please allow for cancelations of a membership on the app. Provide paperwork that can be electronically signed or, at the very least, printed, signed and and scanned back.

    100 votes

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    1 comment  ·  Other  ·  Admin →
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  11. 19 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Notify and Fix broken elliptical and treadmills, and locks in lockers and while being repaired put a note that says which are out of order

    Fix broken locks in lockers and while being repaired put a note that says which are out of order just like you do for most machines. Post out of order signs on treadmills that don’t work entirely.

    3 votes

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  13. 6 votes

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  14. Healthy competition between members

    On the older app we had where other members can see your daily workout and could like it also with monthly competition with app users also we had bio age I think it we had where members can compete with most days at the gym how many calories burn or steps challenge would keep members engaged on the app and help with their wellness journey.

    6 votes

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  15. Being able to talk to sales department when you have a problem on your credit card

    When you call the gyms phone number. You should have the option to talk to the sales department and through the app. I think it's only fair that this gym is not over charging us with their prices.

    2 votes

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  16. Live chat

    A live chat feature to chat with front desk workers if you have any questions so they can fix things like billing issues or stuff very fast without having to go in or call to fix it

    2 votes

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  17. Favorite locations on app

    We used to be able to have multiple locations as our favorites, so will make it easier to select the class that you wanted to take now it has your home location as your favorite and you can’t set up additional would be nice to have multiple locations saved as favorites

    12 votes

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  18. Stop members from camping out on a machine.

    Some people are staying on a machine while resting and blocking their use. If it was a few minutes between reps I would understand but ten or more is too long!

    3 votes

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  19. Fix the water pressure in the showers, I’d do weak

    Fix there water pressure in the showers, there is absolutely no pressure in the Media, Pa location

    2 votes

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  20. Music Que on Dynamic App so we can select music played in Gym

    Add Spotify / App Music / YouTube link to app so we can add songs to que in gym.

    1 vote

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