223 results found

1. Double Book Different Appointment Type

   Clients need to be able to book to come in to the training room for self-service options like cardio or mobility work assigned to them while I work with other clients. The time slots only allow one type of appointment at the moment so I can't see what the needs of the people coming in are if they book under the only type available.

   5 votes

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2. Allow coaches to re-schedule repeat bookings

   When editing times of repeat bookings have the option to re-schedule all events in series or only one

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3. A ‘Session Overview’ button within each client’s profile, displaying all scheduled, past, available sessions for streamlined management

   Session Tracking Enhancements to Improve Trainer & Client Experience

   1. Problem

   As a trainer managing high volumes of recurring sessions, I’ve noticed a key inefficiency: there’s no centralized view within a client’s profile to track their session history—what’s scheduled, what’s been used, and what remains.

   Currently, I must:

   • Manually sift through the calendar week-by-week to count sessions
   • Deduct from the session credit count without any way to confirm attendance (e.g., check-in or cancellation status)
   • Address client questions about remaining sessions without immediate or confident answers

   This lack of transparency creates friction in communication and undermines the trainer-client trust dynamic—especially when sessions overlap between billing periods due to rescheduling or travel.

   ⸻

   1. User Impact

   Clients often:

   • Travel or reschedule, leaving sessions “banked”
   • Stay on recurring billing cycles but fall behind on usage
   • Ask how many sessions they have left—and expect a clear, instant response or ability to see on the app themselves.

   Without a session tracking system that reflects billing and attendance status, both trainers and clients are left guessing. For trainers, this creates admin overhead. For clients, it reduces confidence in the system and can affect retention.

   ⸻

   1. Proposed Solution

   I suggest implementing two critical features that will significantly improve Trainerize’s session management capabilities:

   A. There should be a Reserve/Book button and under that tab clients can see
   -> One page showing a list of:
   • Unused Credits OR Remaining Sessions, including future scheduled sessions because those session are still available for them to reschedule to move around before the next billing date (e.g. Session Credits Available: 8 - 60 minute in-home personal training sessions)
   • Display of next billing date for client visibility next to this so the client and trainer can actually see how soon they need to use these sessions before they expire or accrue more. (e.g. Next Billing Date: Thursday, April 17, 2025)
   • Below that there should be one list in chronological order of Upcoming Reservations/Appointments-- then a separate tab named My Reservation History this should include Past Sessions (with check-in, no-show, or cancellation status) AND include upcoming reservations that are booked in the future.

   see example --

   Reserve/Book Menu:
   Tab: Reserve Button (this takes you to the booking page)
   My Reservations (not a tab)
   Upcoming Sessions: 2
   Time and Date [Type of session | Trainer Name | Location]
   5:00 PM - 4:00 PM Sun, April 20, 2025 Personal Training with Cassie S. Gym Tampa, FL
   5:00 PM - 4:00 PM Thursday, May 1, 2025

   Tab: My Reservation History
   Sessions History
   Time and Date | [check-in, no-show, or cancellation status | Type of session | Trainer Name | Location]
   5:00 PM - 4:00 PM Sun, April 7, 2025 | Checked In | Personal Training | Cassie S. | Gym Tampa, FL
   5:00 PM - 4:00 PM Thursday, March 27, 2025 | No Show | Personal Training | Cassie S. | Gym Tampa, FL
   5:00 PM - 4:00 PM Thursday, March 20, 2025 | Cancelled (Refunded +1 session credit) | Personal Training | Cassie S. | Gym Tampa, FL
   5:00 PM - 4:00 PM Thursday, March 20, 2025 | Cancelled (Forfeited -1 session credit) | Personal Training | Cassie S. | Gym Tampa, FL

   B. Status Differentiation for Session Credits
   We need to visually distinguish between:
   • Scheduled
   • Consumed (attended)
   • Unused
   An Optional manual check-in/check-out feature for attendance tracking is also crucial so we can remember if they showed up!

   ⸻

   1. Why It Matters These features would: • Reduce administrative time for trainers • Increase transparency and trust with clients • Prevent session mismanagement or accidental overuse/underuse • Empower clients to self-monitor and stay on track

   ⸻

   1. Closing Trainerize is already a powerful tool, but these small, thoughtful updates would make a significant impact for trainers like myself—especially those managing hybrid models and flexible client schedules. I’d love to speak further about this or provide a prototype mock-up if helpful.

   Warm regards,
   Cassie Smerek
   Owner | Personal Trainer | Wellness Strategist

   Session Tracking Enhancements to Improve Trainer & Client Experience

   1. Problem

   As a trainer managing high volumes of recurring sessions, I’ve noticed a key inefficiency: there’s no centralized view within a client’s profile to track their session history—what’s scheduled, what’s been used, and what remains.

   Currently, I must:

   • Manually sift through the calendar week-by-week to count sessions
   • Deduct from the session credit count without any way to confirm attendance (e.g., check-in or cancellation status)
   • Address client questions about remaining sessions without immediate or confident answers

   This lack of transparency creates friction in communication and undermines the trainer-client trust… more

   1 vote

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4. Checkin Clients to Classes and weekly reports on attendance

   Allow us to check clients in and if they no show send them an automated message. At the end of the week create a report to see which clients didnt show up for all their workouts that their plan is (2x or 3x a week) so we can reach out to them.

   4 votes

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5. Allow coaches to setup recurring booking credits without linked payment

   Right now, If we wanted to add recurring booking credits to a clients account, they have to be charged directly for the credits.

   This means:
   We can't give free trials with recurring credits.
   We can't allow a client to attend without paying through TZ because they may be getting free training or they are paying by other means.
   We can't edit/cancel the payment or credits without also editing or canceling the payments.

   I suggest simply removing the requirement for a recurring credit package to be paid for directly. We could still attach a payment to it if we'd like or take payments not directly attached to the credits.

   Right now, If we wanted to add recurring booking credits to a clients account, they have to be charged directly for the credits.

   This means:
   We can't give free trials with recurring credits.
   We can't allow a client to attend without paying through TZ because they may be getting free training or they are paying by other means.
   We can't edit/cancel the payment or credits without also editing or canceling the payments.

   I suggest simply removing the requirement for a recurring credit package to be paid for directly. We could still attach a payment to it if we'd like or… more

   4 votes

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6. Schedule appointment with your coach in the app

   Have the ability to schedule meetings with your coach in the app versus the website

   2 votes

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7. Automatically add waitlisted persons to class when the spot opens

   Please automotically add the waitlisted person to class when the spot opens. I've received several notifications that spot opened up but by the time I go to enroll, the spot has already been taken. If tI was he fperirst son on the waitlist, should d get the spot - that's how waitlists are supposed to work. People shouldnhav't e to go back and sign up again. Also, please let waitlisted individuals know where they fall on the list or at least how many spots are available on the waitlist.

   13 votes

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8. Option to add a lead rather than a client

   Option to add a lead rather than a client, allow booking appointments/events, and tasks to calendar for leads

   20 votes

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9. Message All Clients Booked in Group/Class

   The trainer assigned to a Group/Class session should be able to message all clients booked for a session in a group message from the Calendar instead of trying to do the same from the Messages in another browser tab adding one client at a time - very time consuming and inaccurate.

   2 votes

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10. Ability to add link to booking portal in places that aren't Trainerize.

    I want to be able to add my booking calendar link to my social media bio so anyone can book in for a consult, or online programming session to reach new audiences.

    3 votes

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11. View client session history

    allow clients to and trainers to see session history, ie. how many sessions a client has done to date and when

    16 votes

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12. ability for clients to filter through group classes

    currently clients must scroll past 100s of classes, it would be good to filter by class name etc

    6 votes

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13. Coach able to schedule Repeat Classes & 1:1 Appointments beyond 5 week restriction & book clients into those repeated sessions

    I have private, semi-private & small groups who sign up for a school term at a time ranging from 9-11 weeks long.

    It is far more effective for me as the coach to schedule all 22 sessions per week & invite all the clients with a product that suits their budget at the time of scheduling so their name is added to every session over the 9-11 week period.

    My business policy is that if they miss a session then they lose a session unless they go into app & cancel for medical reasons.

    • The APP restricts any class or appointment scheduling beyond 5 weeks ahead at time of scheduling.

    • The APP also forces clients to book into every single session individually - this is not efficient business or realistic considering my clients range from 3-14 years old & most don't have phones.

    • The APP does not allow me the coach to add them to multiple occurances of the same scheduled session each week for the term after the initial repeat scheduling is done!!!

    This means theoretically I'd need to add 35 clients individually to 22 classes (per week) over a 11 week period = 100's of entries & hours of data entry.

    If coaches want to restrict bookings from clients then have options for that (eg. 2 & 5 weeks as it stands in APP currently).

    Please put the power back into the hands of the coach (business owner) to run my business efficiently.

    The APP allows me the Coach to repeat schedule classes or appointments up to 52 weeks currently.
    So classes populate the schedule but appointments don't?!

    However there's no communication from the APP to inform the user that clients can't or won't be added beyond the 2 or 5 weeks. It just doesn't do it leaving the user very confused.

    I need the APP to track how many visits my clients have used so I can simply allow them to book 'Make-up' sessions if they have a cancellation.

    All the software platforms I've used have the versatility I've described above as standard. MindBody is an example but I've also used recreation & martial arts based software that again does this as standard operating conditions.

    Discovering these restrictions after already investing so much time setting up the APP & using it with my clients the past 3mths is very upsetting as it renders the APP useless to the functionality required in my business to operate efficiently.

    Sadly this will means I'll have to change platforms unless adjustments can be made in the short term.

    I have private, semi-private & small groups who sign up for a school term at a time ranging from 9-11 weeks long.

    It is far more effective for me as the coach to schedule all 22 sessions per week & invite all the clients with a product that suits their budget at the time of scheduling so their name is added to every session over the 9-11 week period.

    My business policy is that if they miss a session then they lose a session unless they go into app & cancel for medical reasons.

    • The APP restricts any class or… more

    1 vote

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14. Option to invoice & remember Class & Private Appt's made by Coach

    I work on school terms cycles so book all my clients (kids) & some adults into a mixture of private & semi-private sessions back to back for 9-11 weeks at a time. Unfortunately if a client forgets to accept & pay for an 'Invite' for a product from me the Coach in APP then that reminder is forgotton about & no invoice is struck within the APP, no sessions to track so then I have to go back & change the products as APP & do the whole process again costing me hours...because the APP will not let me book if past the calendar booking start date. WIth 40+ clients this becomes very messy & time consuming! Please streamline...

    I work on school terms cycles so book all my clients (kids) & some adults into a mixture of private & semi-private sessions back to back for 9-11 weeks at a time. Unfortunately if a client forgets to accept & pay for an 'Invite' for a product from me the Coach in APP then that reminder is forgotton about & no invoice is struck within the APP, no sessions to track so then I have to go back & change the products as APP & do the whole process again costing me hours...because the APP will not let me book… more

    1 vote

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15. More variety on Appt and Group/Class times

    Currently, can only create appt and group/class times at, for example 9:00, 9:15, 9:30, or 9:45. Being able to create an appt or group/class at, for example 9:05 or 9:50, would be a game changer for SGPT Facility.

    1 vote

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16. Ability to create a custom booking window.

    I would like for my clients to be able to book in 30 minutes before a class starts. It would be helpful to not be limited to choosing between 0 or 2 hours before the class begins. I'd like to be able to enter in a custom time.

    2 votes

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17. Can we please allow clients to book with multiple trainers

    Allow clients to book in with different trainers.

    2 votes

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18. double booking

    being able to double book or overlap times

    1 vote

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19. class credits for all class types

    being able to create credits, where clients are able to register for classes of all class types instead of individual types

    1 vote

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20. add people in on repeat

    When we book people in to a session we have them in the time slot every week. I need to be able add them in to a group session on repate with out having to delete the booking and remake it

    1 vote

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