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Coach / Trainer - Trainerize

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

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This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

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When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

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176 results found

  1. Export my Trainerize pay products to my Facebook page

    One click export my Trainerize pay products to my Facebook page so my clients can purchase them.

    1 vote

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  2. Automatic payment for UAE

    Automatic payment are not working in UAE, is it possible to make it happen ?

    1 vote

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  3. The ability to back charge clients for services and access to the app when cards decline.

    Clients who wait to update their payments should be back charged for the access. When the client gets kicked out and signs back up they essential receive access for the days that their payments don't go through. I have a client who took longer to update her info because she couldn't do it on her phone through the app. We had to resign her back up which created a new due date. She rarely accesses the desktop version. I would've updated her payment information for her but that doesn't seem possible either.

    1 vote

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Ability to lock a client in for a contract term

    I want to be able to take 12 monthly payments for a year and lock the client in once they've agreed to the product.

    44 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Automatically distribute clients to trainers

    We have a sign up page but I want to automatically assign clients in a round robin way to a bunch of trainers so I don't need to do it manually.

    2 votes

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  6. Multiple Payment Options in 1, 3, 5 or more installments for the same product

    Provide the ability to offer customers multiple payment options for each Product. Right now, I can only offer 1 of 3 payment options w/o having to create another Product for the different payment option.

    3 votes

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  7. Allowing for card swiper to be paired to computer/mobile to take credit info (i.e. in gym for membership)

    Some of my older clients are technologically challenged. It would be great to be able to do a POS sale and take their CC info in gym

    9 votes

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    2 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Add in product categories

    Allow products to be categorised (e.g. online, virtual, in person, by duration, type, etc)

    4 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Ability to enter in a privacy policy for each Trainerize Pay product

    Each product is different at our gym and we'd like to be able to customize the privacy policy for each product on our Trainerize account. Entering it in the product description box is not an ideal solution.

    1 vote

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  10. Analytics within the app that shows how many clients converted from a free trial to a paid product

    I'd like to be able to track which products are the most successful in up-selling clients to more expensive products. If my free 14 day trial isn't up-selling clients into custom plans or boot camps, but my nutrition plan is showing more success in up-selling clients to those higher plans, I want to be able to keep track of this data.

    3 votes

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  11. Market place tab

    Create a market place tab that forwards the client to the trainerize.me page.

    1 vote

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  12. Credit card Managment options

    Have the ability to manage clients credit card. See full details. Update their card information. Etc.

    2 votes

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  13. Be able to customize failed payment message

    Be able to customize failed payment messages

    3 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Add United Arab Emirates to Trainerize Payment

    I'd like to be able to receive payment from clients worldwide. I'm currently based in UAE

    2 votes

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  15. failed payment retry interval

    Currently, the system tries failed payments after 3 days and then after an additional 5 days.
    This is total of 8 days without payment. Way too long regardless of the product.

    For a program/product that is being charged weekly that puts it already on a second invoice failing.
    Needs to at least change it to three tries one day after the other. The best is to let us define the time for each retry, and enable manual charge (i.e. you talk to the customer and they update their credit card info, and then you charge them the due invoice).

    8 votes

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    5 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  16. show sale amount in sales section and in customer info

    In order to see what was charged you need to go to payment, sales, and enter the specific sale. Should show in the list of sales, and should show in the client's account by the product they purchased (sales amount can be discount etc. should show the actual amount that was charged).

    2 votes

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  17. Product order , for trainerize me, make simpler

    Rather numerical or alphabetical order , simpler way to order you services .

    2 votes

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  18. Terms and conditions per product

    Currently terms and conditions can be only generic in the welcome email - but they often should be different for different products. Should be able to have different documents for different products.

    7 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Client cap for certain workout programs or trial intake

    Have a cap for how many people can be on one workout program. Send out a purchase link to an email list but only allow a certain number in

    1 vote

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  20. Automatic tax calculation

    Ability to detect the city/state/country the user is in and apply the correct taxes for my business.

    28 votes

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    7 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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