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Coach / Trainer - ABC Trainerize

We are continually upgrading your fitness app with new features based on your feedback. Please add a new idea, or vote on an existing idea. This ensures your ideas don't get lost and always visible and other users can upvote your ideas. The idea forum allows us to keep a pulse check on what our user community as a whole wants.

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This forum allows us to more accurately prioritize ideas to ensure a system of fairness by executing on improvements needed more urgently by a larger cohort of our user community, in order of voting priority. It offers you transparency into what we're reviewing, starting and have completed.

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When does an idea get picked up?
The higher the votes, the more likely the idea will be completed but there is no fixed formula if an idea will be picked up as it is just one avenue we look at. The idea forum is only one of the many avenues we use to evaluate an idea's feasibility. We also factor in your conversations with our support team, in-app surveys, Facebook beta groups,  complexity of the idea, talks with our inner circle of users and how it fits with the overall vision of the platform.

For example, "Portuguese support" was for the longest time in our top 3. But embarking on that would significantly dent our ability to serve our primary English speaking community effectively.

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220 results found

  1. Allow clients to update payment info/cancel WITHIN the mobile app

    Even though they can cancel/update payment info through the website version of the app, no one understands this and it is confusing. Especially for custom branded apps.

    I currently have to either step them through the process of logging into the web version and finding where to cancel or update info, or (most often) just do it myself.

    There is also no direct link to the web version when they click on the "Payment Information" and "My Purchases" under the MORE screen. It simply says "Please sign in through the web app to manage your payment information".

    Even if canceling…

    15 votes

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    0 comments  ·  Payments  ·  Admin →
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  2. Ability for clients to pay subscriptions via ACH

    I want to pay my subscription via my bank account directly by entering bank information.

    11 votes

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    1 comment  ·  Payments  ·  Admin →
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  3. Product Images on Duplicated Products

    When duplicating a product, the product image isn't copied across. It would save time if the image was duplicated along with the rest of the details.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  4. Ability for clients to use Google Pay

    Instead of having clients type in their credit card, allow them to use Google Pay.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  5. add a product to a client without making him pay for it

    Whenever you want to add a product to a client, it makes your client purchase it. If the trainer can add it, the client wouldn't have to pay for it and can start right away.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  6. allow clients to leave a tip for their trainer

    Add a tip option to payments at checkout. There is a discount code box but it would be nice if there were also an area where clients can leave their trainer a tip.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  7. Program pay at time of purchase, start program on specific day of the week

    It would be nice if the client would be charged the day they click purchase and not on the program start day. eg - if they purchase Wed but program starts on a Monday it messes up the program's days of the week. And have the option to add-on pre-programmed workouts that automatically load to their training program until the main program starts 'next ***'.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  8. Allow free trial option with credit card

    This is good to get new customers to sign up themselves. People would like to try before spending their money. A few days or one week free trial will be an awesome feature.

    76 votes

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    7 comments  ·  Payments  ·  Admin →
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  9. Clients self pause subscription

    If a client goes on vacation, they should be able to self-pause their subscription without having to contact us to do it.

    12 votes

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    1 comment  ·  Payments  ·  Admin →
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  10. 6 votes

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    0 comments  ·  Payments  ·  Admin →
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  11. Rearrange client payment days

    Have the option to change the date of the direct debit for a client

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  12. Recurring payments come out on the 1st of the month

    Have the option for all recurring payments to come out on the 1st of each month. Currentl, there is the option for payments to come out on a fixed date, one time or recurring from the date of payment. For the purpose of monthly tracking, it would be handy to have the option for recurring payments to come out on a particular date of every month.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  13. Later payment withdrawal date

    Have clients sign-up and have payment come out at a later date that suites clients needs.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  14. Automatic tax calculation for online businesses

    I am a trainer that sells my services online, where my clients can come from anywhere. I need to set my location, and have the app to be able to detect the buyer's city/state/country and apply the correct taxes for my business.

    34 votes

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    7 comments  ·  Payments  ·  Admin →
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  15. Ability to recharge a failed/decline payment after credit card was updated

    Sometimes a person's card was lost or stolen and cannot upload new info in time and the system will not allow us manually to charge a declined card after they have uploaded a new card.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  16. Accept cryptocurrency as a form of payment.

    Maybe this is too ambitious, but...Adding cryptocurrency as an option to pay for workout programs would set Trainerize apart from competitors. It would help demonstrate a commitment to innovation and staying current with changing technology and could also attract more high-paying clients. This can be incorporated in a few ways such as connecting to an exchange called Coinbase Commerce.

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  17. Ability to add custom tax rates to our packages

    I think it would be a huge benefit to have the ability to add custom tax rates to Trainerize Pay. For example, here in Ontario, I would add a tax rate of 13% for our HST. This would then allow me to market programs for $99 plus tax, instead of $111.87.

    65 votes

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    15 comments  ·  Payments  ·  Admin →
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    planned  ·  Viktor Djurasic responded

    Hi everyone,

    Thanks for your great suggestion! We've added this to our work queue. We'll post further updates here as our teams pick it up to work on it.

    Please come back to ideas.trainerize.com to add your vote to other ideas.

    Thanks!

  18. failed payment retry interval

    Currently, the system tries failed payments after 3 days and then after an additional 5 days.
    This is total of 8 days without payment. Way too long regardless of the product.

    For a program/product that is being charged weekly that puts it already on a second invoice failing.
    Needs to at least change it to three tries one day after the other. The best is to let us define the time for each retry, and enable manual charge (i.e. you talk to the customer and they update their credit card info, and then you charge them the due invoice).

    17 votes

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    7 comments  ·  Payments  ·  Admin →
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  19. Flexible core/add on product pricing and term lengths

    Having the ability to create one package type and be able to sell that same package with a different duration and/or invoice amount.

    Right now I am currently having to create new products each time because either the next client we sell has a different duration than the previous client OR they put more cash down up front to have a lower monthly payment. Instead of being able to sell one (Hybrid package) and set terms and pricing accordingly, I am having to create new products, price points and terms. Very hectic

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  20. Add ability to bill in Vietnam

    Please adding Vietnam to Payment Gateway. It is a huge market in Vietnam. 95 millions people and and 40,000 personal trainers. also about 3000 gym centers. I myself have 9 gym centers. Extremely needed the Payment Gateway

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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